Field Service Manager

PRIMARY RESPONSIBILITIES

•     Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor.

•     Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction.

•     Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures.

•     Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions.

•     Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture.

•     Drive continuous improvement in service execution, technician productivity, and operational efficiency.

•     Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable.

•     Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportunities.

•     Coordinate with engineering and manufacturing to resolve complex equipment issues and improve product reliability.

•     Ensure high levels of customer satisfaction through proactive communication and issue resolution.

•     Perform other work-related tasks as assigned.

•     Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

•      Manage and coordinate activities of Service Coordinators and Field Service Supervisor, including offshore rotation planning and on-call scheduling.

•      Oversee technician mobilization logistics including travel, certifications, offshore readiness, and compliance documentation.

•      Ensure balanced workload distribution and optimal technician utilization.

•      Attend and contribute to Management Review meetings and operational performance reviews.

•      Monitor and meet key performance indicators including revenue, margin, safety performance, utilization rate, and service response time.

•      Manage accounts receivable, work in progress (WIP), backlog reporting, and monthly financial review processes.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Microsoft Office knowledge required.
• Minimum 1 year field experience as a Field Service Technician in the oil and gas industry required.
• Strong knowledge of offshore safety standards and regulatory requirements.
• Minimum 3 - 5 years personnel management experience required.

JOB REQUIREMENTS

• Overtime may be required.
• Strong leadership, communication, and problem-solving skills.
• Ability to respond to emergency service situations outside normal business hours.
• Must be able to travel both domestic and international