Description

The Housekeeping Lead supervises the daily activities of the Room Attendants and House Attendants in the Housekeeping department. He or she will also act as a point of contact in the absence of the Supervisor.

Requirements

• Support Manager in assigning the work of Room Attendants and House Attendants and assists the Housekeeping associates by jumping in and cleaning as needed.

• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.

• Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.

• Assist the Housekeeper Manager and Supervisor in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.

• Ensure guest lost items are secured and policies followed.

• Carry out opening and closing procedures including hosting morning meeting and assigning rooms and tasks.

• Ensure prompt email communication with other departments.

• Assist with team member orientation and training within the department.

• Attend meetings as requested and contribute new ideas to the overall success of the operation.

• Lead by example and communicate with all team members in a fair and respectful way.

• Inspire the team to achieve high standards of work and guest care.

• Follow all emergency procedures.

• Ensure all guest comments and feedback are acknowledged and followed up promptly

• Carry out Room Attendant and House Attendant duties when required.

• Any other housekeeping related tasks as designated by the Housekeeping Manager or Supervisor

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