Inside Sales Coordinator

Position Summary

The Inside Sales Coordinator at 3L Energy Solutions plays a critical role in driving revenue growth through the sale of fuel, lubricants, DEF, and related services to both existing and prospective customers. This position supports outside sales efforts, manages customer relationships, facilitates third-party transactions, and oversees the sales process from opportunity identification through completion.

The ideal candidate is highly organized, customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment. Success in this role requires strong communication skills, sales acumen, strategic thinking, and a commitment to delivering exceptional customer service.

Primary Responsibilities

Sales & Business Development

• Complete a minimum of eight (8) outbound prospecting calls daily to new potential customers identified through independent research.
• Identify and pursue new business opportunities within target markets.
• Develop and execute sales strategies to increase revenue and market share.
• Cross-sell fuel, lubricants, DEF, environmental services, and related products to increase customer share of wallet.
• Onboard new customers monthly in accordance with established sales goals.
• Prepare professional proposals, quotes, and presentations tailored to customer needs.

Account Management

• Manage and grow assigned house accounts through exceptional customer service and relationship-building.
• Conduct regular customer follow-ups to ensure satisfaction and identify additional sales opportunities.
• Serve as a primary point of contact for customer inquiries, requests, and issue resolution.
• Support outside sales representatives by coordinating customer needs and facilitating requests.

Pricing & Margin Management

• Participate in margin reviews to evaluate profitability and pricing strategies.
• Monitor pricing and profitability for both 3L deliveries and third-party transactions.
• Review market trends, competitor activity, and industry developments to support strategic pricing decisions.

CRM & Reporting

• Maintain accurate and timely records of customer interactions, opportunities, activities, and transactions within Salesforce CRM.
• Update CRM daily to ensure data integrity and visibility.
• Prepare and submit sales reports, forecasts, pipeline updates, and business plans as requested by management.
• Review sales performance metrics, including gallons sold, gross profit, and account activity, to identify trends and opportunities.

Administrative & Operational Duties

• Research and identify bid opportunities through city, county, state, and other procurement platforms.
• Review customer accounts receivable aging reports weekly and assist with collections on past-due accounts.
• Monitor company-owned equipment placed at customer locations to ensure expected utilization and return on investment.
• Complete assigned training, projects, and tasks within established deadlines.
• Assist with special projects and other duties as assigned by management.

Qualifications & Requirements

Skills & Competencies

• Strong time management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong customer service and relationship management skills.
• Self-motivated with the ability to work independently and as part of a team.
• Professional problem-solving and critical-thinking abilities.

Technical Requirements

• Proficiency in Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with CRM platforms, preferably Salesforce.
• Ability to learn and utilize internal systems and software applications.

Availability

• Must be available to support customer needs outside normal business hours when necessary, including evenings and weekends.

Compensation & Schedule

Hours: 8:00 AM – 5:00 PM (subject to change based on business needs and coverage requirements)

Salary: $60,000 to $65,000 annually

Equal Opportunity Employer

3L Energy Solutions is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace for all employees.