IT Field Services Manager

Job Description:

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.  

Position Summary:

• Lead and manage a field IT support team delivering high-quality remote and on-site service for radiology environments, including escalations and customer-first support.
• Oversee IT operations, including hardware/software issues, mobile devices, VPNs, user access, downtime communication, and incident management.
• Drive process improvements, maintain documentation and training resources, and ensure efficient ticket management aligned with SLAs.
• Manage hardware lifecycle, inventory, and large-scale IT initiatives such as system upgrades, OS updates, and deployments.
• Collaborate cross-functionally with IT teams, clinical staff, and vendors while ensuring coverage, communication, and continuous service excellence (including on-call and up to 25% travel).

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Healthcare IT experience preferred, including knowledge of radiology workflows and PACS systems
• Experience supporting voice recognition tools (e.g., PowerScribe, Fluency)
• Relevant IT certifications (A+, Net+, MCSA, CCNA) or progress toward certification preferred
• Strong background in enterprise IT environments (200+ users), including systems administration and large-scale deployments
• 3+ years of Leadership experience. Broad technical expertise across devices, operating systems, and platforms (e.g., AD, SCCM/MECM, virtualization) with ability to multitask and support projects

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.

Radiology Partners participates in E-verify.