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The person holding this position will be responsible for maintaining and optimizing our internal ITÂ
infrastructure, supporting primarily on-premises office and production environments, and ensuring theÂ
smooth operation of our desktop, network, servers, and communication systems. This role requires strongÂ
technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team.
The candidate will perform most of the following tasks assigned by IT manager. (note#1)
- Provide day-to-day production IT related support such as shopfloor control system, SQL DB, server, desktop, software, account setup, Zebra printer, barcode label design and relevant operation requests.
- Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.
- Provide IT support to users on hardware, wired and wireless network, applicationÂ
- Respond promptly to and resolve Microsoft 365 issues at users’ level; Collaborate with Microsoft 365 admin on issue resolution.
- Manage and maintain on-premises domain controllers and deploy/optimize policies.
- Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.
- Collaborate with the IT team to assist with other IT operations-related tasks as needed.
- Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.
- Provide internet service and control/monitoring web activities.Â
- Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server.Â
- Maintain and configure the Windows update and antivirus system.Â
- Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize downtime.Â
- Support Phone System and IP Phone (Cisco IP Phone Call Manager)
- Provide Data Backup/Restore Support
- Prepare to learn and take on new and emerging IT-related job functions, cloud, AI, and cybersecurity compliance, under management’s guidelines.
- Report and escalate issues to the IT manager in a timely manner.Â
- Participate IT meeting/discussion to update project/ticket/assignment status.
- Microsoft OS, Windows 10, Windows 11, Windows Server 2016 and beyond, MS Office suites, Microsoft 365 client, MS SQL
- Good understanding/experience of network infrastructure on topologies, protocols, LAN/WAN, routing/switching concepts
- Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec…
- Network monitoring and management tools experience
- HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier
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