Manager III

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Functional Title: Manager III 
Job Title: Manager III 
Agency: Health & Human Services Comm 
Department: Cont Account Oversight 
Posting Number: 19696 
Closing Date: 08/19/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $5,425.33 - $7,083.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-24 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 9450 HARWIN 
Other Locations: Austin; Arlington; Dallas; Denton; Fort Worth; Houston 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Job Description:
The Manager III performs complex managerial, consultative, and technical assistance work under the limited direction of the Contract Accountability and Oversight (CAO) Unit Director. The position oversees daily operations and establishes goals, objectives, guidelines, procedures, and policies to ensure compliance with federal and state laws, rules, and regulations. The position manages contract specialist staff responsible for coordinating contract monitoring and oversight activities of the Local Intellectual and Developmental Disability Authority (LIDDA) program records. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:
Manages the daily operations of contract specialist staff which includes planning, assigning, and supervising the work of the assigned staff to ensure tasks are completed within a timely and efficient manner. Plans, develops, and approves schedules, priorities, and standards for achieving goals and objectives for monitoring the delivery of support services. Participates in strategic planning and develops goals, objectives, action plans, and tools to monitor and document progress with implementation of CAO policy and procedures. Manages/allocates resources. (30%)

Monitors the review processes, workload, and makes recommendations for appropriate changes to ensure compliance with monitoring of service delivery methods and outputs. Ensures compliance with policies and procedures, and the agency and division missions. (20%)

Directs the development of staff through mentoring, training (both on-site and off-site), and performance appraisal to address changes in policy, rules, and regulations. Evaluates direct reports, documents performance, and addresses performance concerns through appropriate coaching, corrective action, and follow-up in accordance with HHSC and HR guidance. Provides written procedures to guide staff and creates performance standards for evaluation and recognition of staff performance. Assesses staff performance, resolves performance problems, and recognizes exceptional performance. (20%)

Evaluates and interprets state and federal legislation to develop unit policy and procedures. Directs the development and revision to unit policy and procedures to guide program operations. Plans, coordinates, monitors, and evaluates statewide policies, procedures, and standards of service. (10%)

Performs related duties as assigned. Includes planning and participating in special projects, preparing special correspondence or reports, analyzing data and compiling statistical reports or surveys using Word and Excel or other word-processing and spreadsheet applications. Participates on projects, committees, task forces, and work groups as required. Researches special projects and prepares reports related to contact monitoring and oversight reviews. Represents CAO in both internal and external meetings and conferences regarding contract monitoring and oversight activities. (10%)

Assists in the development of monitoring and evaluation measures for Local Authority access and intake processes, including how such processes are included in the Local Authority Performance Contract. Responsible for trending and reporting data for CMS Performance Measures. (5%)

Attends work on a regular and predictable schedule in accordance with agency leave policy. Performs other duties as assigned including participating and/or serving in a supporting role to meet the agency’s obligations for contract monitoring and oversight of the LIDDA Performance Contract. (5%)

Knowledge Skills Abilities:
Knowledge of the Texas state system for services and supports for people with intellectual and developmental disabilities (IDD)
Knowledge of Local Authority (LA) roles and responsibilities and related state and federal laws, regulations, policies, rules, and requirements
Knowledge of program planning, implementation, and evaluation
Skill in researching and analyzing.
Skill in managing multiple and competing priorities.
Skill in working collaboratively and cooperatively with a variety of groups.
Skill in establishing and maintaining effective working relationships and ability to work cooperatively in team environment.
Skill in meeting facilitation, problem solving and conflict resolution.
Skill in the use of computer and related equipment, including the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
Ability to prepare concise, accurate reports, memos, policies, and procedures, etc. 

Ability to communicate effectively both orally and in writing.
Ability to facilitate change.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to train, schedule, assign, and prioritize the work of others.
Ability to lead workgroups, projects, and meetings.

Registration or Licensure Requirements:
Must be a Certified Texas Contract Manager (CTCM) or complete the requirements to become a certified Texas Contract Manager within 18 months of employment.

Initial Selection Criteria:
Bachelor’s degree from an accredited university. A minimum of two years of experience in the field of services for people with IDD. Experience in directly or indirectly serving individuals with IDD.

Preferred
Experience with oversight and monitoring of IDD services.
Experience in a management/team lead position within an organization directly or indirectly serving individuals with an intellectual disability. 
Experience working as a habilitation coordinator, service coordinator, or program manager with a LIDDA.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.