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Our associates celebrate lives. We celebrate our associates.
Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility. Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines. Possesses and applies a comprehensive knowledge of operational processes and procedures.Grow/Maintain Market Share
Coach and support teams to develop/maintain customer and community relationships and gain/ maintain market share
Develop and implement market-level marketing and revenue initiatives
Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations
Share best practices and management techniques
Translate strategies into tactical plans for Market Managers to execute
Monitor customer satisfaction results and develop strategies to address issues
Business Planning/Expense Management           Â
Evaluate and bring forward all new business ventures, growth and market dominance opportunities
Direct and lead financial/budget planning efforts for the markets in area of responsibility   Â
Evaluate and manage the operational and financial performance of all locations in the market
Conduct operational and financial reviews with Market Managers every period
Ensure corrective action and follow-up is taken when required
Staff Management and Leadership
Provide leadership and performance improvement through coaching and developmentÂ
Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities
Ensure training modules completed in a timely manner
Advocate Seamless Service
Conduct conference calls and/or Town Halls as needed
Maintain regular communication with Management team
Clearly communicate daily expectations
Compliance/Health and Safety     Â
Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market
Work with Compliance, Human Resources and Legal departments on related compliance and legal matters
Ensure that all aspects of services provided are performed to operating standards
Stay familiar with content of Company policies and procedures
MINIMUM Requirements
Education
Bachelors’ degree required
Master’s preferred
Experience
5 years’ experience in business development management and strategic analysis or equivalent experience in the Funeral & Cemetery industry
Knowledge, Skills and Abilities
Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
General understanding of strategic planning, project management, task management, empowering and sales management
Ability to prioritize and multi-task
Understanding financial implications of decisions
Adaptable to work with various business entities within a local and enterprise-wide culture
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Standard business dress is required
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working a number of evenings a month
Travel up to 25%
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