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Benefits:
- Bonus based on performance
- Company car
- Competitive salary
About Digital Delight
At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project.
The Role
We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system.
You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.
Reports to: Director of Operations
Key Responsibilities
- Run day-to-day back-office operations and keep the office organized and efficient
- Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips
- Maintain project records, work orders, and system documentation
- Serve as a friendly, professional point of contact for clients by phone, email, and in person
- Coordinate our commissioning process from start to finish:
- Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
- Ensure devices are configured, synchronized, integrated, and fully tested before handoff
- Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order
- Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
- Coordinate ongoing check-ups, updates, and post-install support
- Keep communication flowing between the office, installation team, and clients
Required Qualifications
- Experience in back-office management, administration, or operations coordination
- Strong scheduling and calendar-management skills
- Excellent time management and consistently punctual
- Charismatic and personable — you make clients and teammates feel at ease
- A true team player who elevates the whole
- Highly organized with sharp attention to detail
- Clear, professional communication in person, on the phone, and in writing
- Valid driver's license with a clean driving record and current vehicle insurance
- Willingness to undergo a background check
Nice to Have
- Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
- Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
- Experience with scheduling, CRM, or project-management software
- Comfort creating simple how-to or training videos for clients
Our Culture — The C.O.M.B.A.T. Creed
We hire for our six values:Â
Clarity (eliminate confusion)
Ownership (own your outcomes)
Mastery (be an expert in your craft)
Build (create solutions that scale)
Accountability (hold yourself to a higher standard)
Team (elevate the whole).Â
We value clean work, respect for the client's home, clear communication, and a professional appearance always.
What We Offer
- Competitive salary
- Performance-based bonus
- Subsidized health insurance
- Paid time off
- Monday–Friday schedule — weekends off
- Growth and promotion opportunities
- A family-oriented culture
Details
- Location: On-site — 10101 Harwin Dr, Suite 192, Houston, TX 77036
- Hours: Monday–Friday, 8:00 AM–5:00 PM
Application Questions
- Do you have experience in back-office management, scheduling, or operations coordination?
- Are you comfortable being a client-facing point of contact and delivering system walk-throughs?
- Do you have a valid driver's license with current insurance?
- Are you willing to undergo a background check?
Digital Delight is an equal opportunity employer.
Flexible work from home options available.
Learn more about this Employer on their Career Site
