Operations Branch Manager

Job DetailsJob Location: TX Houston - Houston, TX 77054Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Up to 50% Job Shift: Any ShiftJob Category: ManagementTeam Lead I at “Top Workplace” Join our life-saving mission! Become part of a fast-growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners. A Day in the Life Team Leadership and Development: • Supervise a team of two or more employees, fostering a collaborative and high-performing work environment • Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies Operational Management: • Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency • Implement policies and procedures to ensure compliance with company standards and industry regulations Customer Service and Relationship Management: • Provide excellent customer service, listening and responding to our partners’ equipment needs • Uphold a climate of professionalism, including the use of company uniforms at all times Logistics and Inventory Management: • Manage medical equipment inventory, storage and maintenance • Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards • Help service, ship, and receive equipment in the branch warehouse • Maintain company vehicles Administrative and Compliance Duties: • Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics Coordination and Communication • Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners Additional Responsibilities: • Travel periodically • Perform other duties as needed QualificationsEducation/Experience • One or more years of managerial experience in medical equipment rental operations • High school graduate or equivalent • Bachelor’s degree in business administration, healthcare management, or a related field preferred Qualifications • Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment • Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment • Highest integrity and relentless commitment to delivering value to customers and co-workers • Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies • Strong organizational, attention-to-detail, critical thinking and problem-solving skills Skills & Abilities • Ability to work multiple shifts, including on-call as needed • Ability to lift up to 75 lbs. and push/pull up to 150 lbs. • Ability to pass a DOT certification/physical • Own a valid driver’s license