About the Role:

Position Overview

We are seeking an experienced Operations Leader to take full ownership of day-to-day business operations. As we grow geographically and into new lines of business — this role will take on increasing strategic responsibility alongside the President. This role is a leadership position with accountability for performance, people, and profitability. You will run the business day to day: managing the team, overseeing financial performance, driving process improvement, and ensuring customers get consistent, high-quality service. Incumbent will be measured on Key Process Indicators (KPIs) that will include: growth of business, customer retention, employee retention, utilization, and other key metrics. We're looking for a decisive, hands-on operator who can be trusted to make the call, own the outcome, and grow with the business.

Key Responsibilities

Business & Operational Leadership

Own full day-to-day operational and P&L responsibility for the business
Set and drive execution against operational goals, KPIs, and performance targets.
Make independent operational decisions within an agreed budget and authority level, escalating only what genuinely requires the President's input.
Identify and implement process improvements to increase efficiency, quality, and margin.
Provide the President with regular, concise performance reporting (financial, operational, and staffing) to support growth planning.

Team Leadership

Manage, coach, and hold accountable field technicians and any direct-report supervisors.
Own hiring, onboarding, performance management, and (when necessary) termination decisions for operations staff
Build schedules, assign routes and workloads, and ensure adequate staffing and coverage.
Develop training programs that raise technical skills, safety awareness, and customer service standards.

Financial & Vendor Management

Manage the operating budget, control costs, and monitor margins on jobs and service contracts.
Oversee inventory, equipment, and supply planning; negotiate with and manage vendor/supplier relationships.
Approve purchases and expenditures within delegated spending authority.

Customer & Compliance Ownership

Serve as the primary point of escalation for customer service issues, ensuring timely and satisfactory resolution.
Ensure all work meets fire safety codes, industry regulations, and company quality standards.
Maintain and strengthen relationships with key commercial accounts.

Qualifications

7+ years of progressive operations or business management experience, including managing other managers or supervisors, ideally within a commercial service-based business (e.g., fire protection/life safety, HVAC, security, facilities, pest control, or similar trades/service industries)
The underlying business model here is straightforward, so we're open to strong operators from other commercial service industries — fire and life safety experience is a plus, not a requirement.
Demonstrated track record of owning a P&L, budget, or cost center with minimal oversight.
Proven ability to make independent decisions and be accountable for business outcomes, not just task completion.
Strong people-management skills, including hiring, performance management, and team development.
Excellent organizational, communication, and problem-solving skills
Proficiency with scheduling/dispatch software, and general business systems (e.g., QuickBooks or similar)
Bachelor's degree in business or related field preferred, or equivalent experience

What We Offer

Competitive salary, commensurate with experience, plus performance-based bonus tied to operational and financial KPIs.
Comprehensive benefits package.
Significant room for growth: this role is positioned to take on greater scope and responsibility.
A supportive, dynamic culture built on collaboration and accountability.

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