Order Coordinator

The Customer Service team partners with Business Development to provide responsive, high-quality support for Bruegmann customers. The Order Coordinator supports the customer experience by managing inbound orders, maintaining accurate and detailed order information in the business system, and providing proactive communication to internal and external stakeholders from order receipt through fulfillment and invoicing.

Supervisory Responsibilities

• Manage customer orders in ERP system from entry through invoicing, including validation, updates, and daily dashboard/report monitoring
• Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions
• Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed
• Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes
• Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities
• Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues
• Build strong customer relationships, participate in team collaboration, and support continuous process improvement

Qualifications & Job Expectations

• 1–3 years of experience in customer service, order management, or a related role
• Strong understanding of order processing, fulfillment workflows, and customer requirements
• Working knowledge of ERP systems (NetSuite preferred) and Microsoft Office, including Excel, Outlook, and Teams
• High attention to detail, accuracy in data entry and order processing, and strong organization/time management skills
• Excellent written and verbal communication in a customer-facing environment
• Full-time, on-site position; Monday–Friday

Performance Expectations

• Independently manage assigned work with accuracy, quality, and timeliness
• Keep system data clean, current, complete, and accurate
• Communicate clearly, professionally, and proactively with internal and external stakeholders
• Identify and address risks, delays, discrepancies, and process requirements promptly
• Follow established workflows, collaborate effectively across teams, and demonstrate ownership, accountability, and proactive problem-solving to support customer satisfaction