Outbound Customer Care Representative Onsite

Are you passionate about helping others and ready to make a difference in people’s lives? SynergenX Health is seeking Full-Time Outbound Customer Care Representatives to join our team! This role focuses on weight loss and clinical care, providing meaningful work in a supportive and dynamic environment.

We offer paid training and the opportunity to grow within a company that values both its employees and patients.

Why Join Us?

• Meaningful Work – Help patients on their weight loss journey.

• Competitive Pay & Benefits – $19.50 hourly/ Health, dental & vision insurance, 401K with match, paid time off, tuition reimbursement, employee discounts, and more.

• Career Growth – Professional development and advancement opportunities.

• Supportive Team – Work alongside a collaborative and dedicated staff.

Schedule:

• Monday–Friday 10:00 AM- 7:00 PM

• Two weeks of paid on-site training.

Responsibilities:

• Answer incoming calls and messages promptly and professionally.

• Schedule patient appointments in the EHR system.

• Handle inquiries, complaints, and routing with accuracy and care.

• Document all communications in the CRM platform.

• Provide excellent customer service and support administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required.
• Previous call center, customer service, sales, appointment-setting, or healthcare experience preferred.
• Comfortable making a high volume of outbound calls throughout the workday.
• Strong verbal communication and interpersonal skills.
• Ability to quickly build rapport and establish trust over the phone.
• Ability to confidently ask for appointments and overcome common objections.
• Strong organizational, time-management, and follow-up skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to accurately document patient interactions.
• Comfortable working in a fast-paced, metric-driven environment.
• Reliable attendance and punctuality.

Benefits:

• Medical, Dental, & Vision Insurance

• Short/Long-Term Disability & $50K Life Insurance Policy

• 401K with up to 5% match

• Paid Time Off with annual increases

• 6 paid holidays off

• Tuition reimbursement (after 6 months FT)

• Employee service discounts (for you + one)

Ready to make a difference? Apply today to join SynergenX Health and help us provide exceptional care to our patients!