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Job DetailsJob Location: Houston - HOUSTON, TX 77043Position Type: Full TimeSalary Range: $51,000.00 - $80,000.00 SalaryJob Category: OperationsAbout Us: Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. About the role: Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics. They will serve as a subject matter expert for parts-related inquiries and publications, acting as a key resource to support dealer success and customer satisfaction. The role is responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts publications through direct authoring or coordination with appropriate stakeholders. In addition, the position supports ongoing parts publication activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information. What you will do: Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics. Responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts manuals through direct authoring or coordination with appropriate stakeholders. Supports ongoing parts publications activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information. When & Where: Hybrid Work Schedule in office 3 days a week QualificationsWhat you need to have: Associates degree in Technical Communications, Engineering Technology, or a related field or equivalent combination of education and experience 2+ years of experience in parts support, product support, technical publications, or a related material handling or industrial equipment environment Demonstrated experience authoring, editing, and maintaining parts manuals and technical documentation Advanced knowledge of parts identification, parts catalog structures, bills of material (BOMs), and service parts publications Ability to interpret engineering drawings, technical specifications, parts lists, product change notices, and related documentation Ability to provide accurate and timely technical support while managing multiple priorities in a fast-paced customer service environment Strong analytical and problem-solving skills with the ability to research and resolve complex parts inquiries Ability to work independently while contributing effectively within a team environment What would be nice to have: What we offer: Medical, dental, and vision benefits Paid Vacation, Sick Time, and Paid Holidays Profit Sharing Opportunities Flexible Spending and HSA Accounts 401k with automatic company contribution and company match Short-term and long-term disability insurance Life, Dependent Life, and AD&D Insurance Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave) Employee Assistance Program Employee Discounts On-site fitness center (Houston) On-the-job training and development The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience. To be considered for this role, all applicants must submit a full and complete application through our careers page. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer/Veterans/Disabled Agency Disclaimer: Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support
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