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Come join us to create what’s next. Let’s define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job Overview and Responsibilities
The Manager – MRO Systems Transformation will play a critical role in the modernization of United’s core Maintenance, Repair, and Overhaul (MRO) technology platform. This transformative program aims to redesign and improve Tech Ops business processes by implementing a modern MRO system. This system will support the operational needs of maintenance, engineering, and supply chain while ensuring full compliance with complex aviation regulatory standards. The role bridges technical, operational, and strategic domains to drive system adoption and operational excellence.
- Assess the impact of the new MRO system on processes, personnel, and organizational structures. Develop and implement strategies to evaluate, communicate, and facilitate change across Tech Ops
- Maintain transformation reports and dashboards, tracking progress toward key milestones. Collaborate cross-functionally to support seamless implementation and encourage system adoption
- Serve as Subject Matter Expert (SME) for an assigned operational area, providing strategic input to shape end-user experience and ensure systems meet business needs
- Present regular updates to Technical Operations leadership, highlighting progress, risks, key deliverables, and implementation status
- Provide project management support to assigned division teams, ensuring timely delivery of critical transformation milestones
NOTE: This position is considered a hybrid work-schedule working 3 days in-office (Tue-Thu), however that may evolve with the needs of the company
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- Aircraft Maintenance, Operations, and Business-related training
- 2 to 5 years Aircraft Maintenance, 2 to 5 years Maintenance Control, or a combination of both
- 3+ years of end-user experience with M&E / MRO Systems
- Exceptional organizational, presentation, analytical, and communication skills
- Proven interpersonal skills with demonstrated ability to partner with leaders within the company to drive change
- Experience managing complex projects with multiple stakeholders and driving results
- Strong understanding of operations in one of the four operating divisions (Airport Operations, Flight Operations, Technical Operations, or Inflight)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- Aviation Management, Business, Engineering, Operations Research
- 5+ years of relevant experience
- Experience leading/collaborating on large-scale growth initiatives
- Experience in data analytics or process improvement
- FAA Airframe & Powerplant Certificate
The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
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