Senior Account Manager - Marine

• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
• Oversees the servicing of a designated book of business as relating to marketing, claims, and administration.
• Researches an issues’ root cause, implements, and resolves policy-related issues.
• Recommends potential enhancements or improvements to processes, products, and/or policies.
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations.
• Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans.
• Engages in Client strategy meetings to manage insured expectations for upcoming term.
• Develops and presents coverage plan and renewal terms to Client.
• Assesses and interprets exposure information from the Client.
• Analyzes quotes from carriers to determine appropriate recommendations.
• Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures.
• Facilitates Client premium financing.
• Participates in negotiations with carriers for new and renewal quotes.
• Collaborates with senior staff in selecting new markets for submission and requesting quotes.
• Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive.
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.
• Researches and understands industry trends and government regulations.
• Mentors and trains junior-level staff.
• Performs other responsibilities and duties as needed.

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent.
• Typically, more than 5 years of Client services experience is required.
• Knowledge of marine insurance (e.g., hull, P&I, MEL, USL&H, vessel pollution, marine general liability, cargo/stock through-put, and other ocean marine specific coverages).
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong verbal and interpersonal communication skills required.
• Demonstrates strong working knowledge and experience within brokerage industry.
• Understands industry trends and governmental regulations.
• Ability to complete continuing education requirements as needed.
• Ability to attend company, department, and team meetings as required, including industry training sessions.
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.
• Ability to efficiently organize work and manage time to meet deadlines.
• Ability to travel by automobile and aircraft.
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
• Ability to work on a computer for a prolonged amount of time.
• Ability to work outside of normal business hours as needed.
• Legally able to work in the United States.

Hybrid is preferred but willing to consider candidates not local to Houston.