Senior Manager, Information Technology Operations

Job DetailsJob Location: Houston - HOUSTON, TX 77043Position Type: Full TimeJob Category: Information TechnologyAbout Us: Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. About the role: Directs and manages Help Desk, System/Network Administrators, and Telecommunication Analyst Teams. Achieves IT operational objectives by maintaining current systems and testing/implementing new and improved technologies. Facilitates high-uptime measures and maintains high customer support levels. Meets financial objectives by preparing budgets and scheduling expenditures while analyzing and adjusting to variances. Analyzes the company's needs to determine service requirements; prioritizes system/application modifications, and prepares infrastructure for business changes. Organizes training and educational opportunities.   What you will do: Team and group management. Customer experience and infrastructure reliability management.  Monitors day-to-day operations for Help Desk and IT Infrastructure. Project Management. Budget and financial activities. Training coordination and skills improvement assessments for teams. Documentation and reporting (analysis and generation). Provides technical backup system administration and triage to handle high-priority issues or provide coverage. When & Where: Normal office hours, additional off-hours, or weekend support for IT operations or Project Implementations. Limited travel to other MLA sites to support Project Implementations or Business Meetings and Initiatives. Qualifications What you need to have: Bachelor's Degree 10+ Years of experience Experience managing Infrastructure and Help Desk Teams.  Promotes a cooperative and productive team environment. Hands-on experience with implementing IT hardware. Ability to build relationships internally with Business Groups, IT Teams aMcross MLA locations, and IT Vendors. Project Management.  Process Analysis and Improvement skills. Develop and manage budgets. Negotiation and Conflict Management skills.  Good written and verbal skills.  Ensures staff development and training. Customer Service Focused, both internally and externally.  Customer First positive attitude. What would be nice to have: Experience with VMWare virtualization, Cisco Switching, Palo Alto Firewalls, and Environment monitoring tools. ITIL, PMP, Six Sigma, IT Security, or other Infrastructure Certifications. Manufacturing work environment experience. Experience with resolving IT environment performance and uptime issues. What we offer: Medical, dental, and vision benefits  Paid Vacation, Sick Time, and Paid Holidays Profit Sharing Opportunities Flexible Spending and HSA Accounts 401k with automatic company contribution and company match Short-term and long-term disability insurance Life, Dependent Life, and AD&D Insurance Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave) Employee Assistance Program Employee Discounts On-site fitness center (Houston) On-the-job training and development   The salary for this position ranges from $120,000 to $145,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.   To be considered for this role, all applicants must submit a full and complete application through our careers page. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.  Equal Opportunity Employer/Veterans/Disabled Agency Disclaimer: Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.