Benefits:

Free monthly massage or facial
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Training & development
Wellness resources

Spa Manager: Hands-On Leadership Role (Oak Forest, 77018)

We are looking for a true A-player: a highly observant, self-starting leader who thrives in a fast-paced environment and takes full ownership of turning a small spa into a high-performing, well-run operation.

This is not a desk or 9-to-5 role. It is an active, on-your-feet position where you will be the authoritative presence driving standards every day. Recent managers have struggled with the pace and complexity. We need someone who will not.

Compensation
$45,000 base + performance incentives (OTE $55k–$60k for strong performers).
Benefits: PTO, service/product discounts, free monthly massage or facial, company life insurance, 401K

What the Role Demands

Be an extreme noticer and owner of standards: Spot and immediately fix details others miss- fingerprints on glass, dusty retail, unclean restrooms, presentation gaps. Maintain a spotless environment without being told.
Self-trainer and proactive problem-solver: Independently use Hand & Stone training videos, manuals, owners’ Facebook group, and brand resources. Research Zenoti & platform issues yourself.
Floor leadership and coaching: Train and coach front desk daily through selling-by-example, role-play, feedback, and accountability. Demonstrate strong sales ability and coach others to improve conversions.
Operational discipline and people management: Handle email, Asana tasks, scheduling, inventory, compliance, hiring, training, discipline, PIPs, write-ups, and terminations. Provide brief daily reports to owners on key client/staff issues, wins, and operational blockers.
Authoritative leadership style: Tough but fair. Rise to challenges, tackle problems head-on, and never ignore them or hand them off to junior staff. Build a team that respects and wants to emulate you.

What We’re Looking For

2–3+ years spa/salon/retail/hospitality management experience with proven results in fast-paced settings.
Extreme attention to detail and high personal standards.
Strong ownership and desire for personal/professional growth through solving tough problems.
High resilience for a stressful role with high front-desk turnover.

Key Realities

40+ hours/week. Standard schedule: 8:30 AM – 5:30 PM, Wednesday/Sunday off. Flexibility for closing shifts, holidays, and peaks.
Full in-spa presence from day one. Hands-on floor leadership required.

About Us
Hand & Stone Oak Forest is a family-owned spa focused on excellence and growth. Strong remote backend support handles systems/admin so you can focus on leadership. Positioned for expansion with a major retail development opening next door in 2027.

Next Steps
Send your resume and brief answers to hiring@donebyhandllc.com:

Time you turned around or improved a team’s performance.
Example of proactively fixing operational or cleanliness issues.
Experience coaching others on sales and conversions.

We move fast on the right candidate.

Learn more about this Employer on their Career Site