Sr. Project Management Specialist

Honeywell Building Solutions is a $2.5B strategic business unit inside of Honeywell’s Global Building Technologies Business. HBS installs and maintains the systems to help keep buildings and facilities connected, safe, secure, comfortable, and cost-efficient and is a leading provider of energy efficiency solutions worldwide.

The threat of new competition, rising customer expectations, evolved solution offerings, and digitalization are key drivers of the necessity to transform our business. HBS Service Operations will accelerate Service’s transformation through strategic and tactical business improvements that result in significant improvement to productivity, field execution, operational excellence and customer experience. This will include establishing a Service 2.0 global operating model, evolving and aligning our processes, systems and tools, to achieve HBS Service growth and productivity goals.

To support HBS Service 2.0 standardization, the design, development, maintenance and on-going functional changes of our Service Systems technologies also need strong central Governance which will enable standard work and productivity in the field. You will have a dual role in heavily supporting the  Global Service Systems Leader in further developing the SMS capability, its development, testing, field training and deployment and will play a SME & partner role to the pole Service Operations and SMS Deployment Leaders to ensure pole deployments are supported and are executed effectively. In addition, you will also be a primary lead in supporting all service systems (Not limited to SMS, e.g. CPQ, Bots, Titan, EAM, AMS, etc) in terms of enabling standardization of how they are designed, used, and improved. In doing so you will establish new Service Excellence governance framework resulting in commonality across the globe to ensure there is only one way globally that these tools work. 

The operations transformation is already underway, and the future of building solutions will become a more balanced mix of traditional services with digital services.  The 4000+ service employees will need to respond to new customer challenges and an increasing number of digital threats.  To be the world’s leader in providing building services, we need to have a world class operations organization that is nimble and responsive to ever changing technologies.

New service is won or lost by our ability to provide an exceptional customer experience, and the successful candidate will also partner with the HBS customer service organization enable more seamless and effective customer interactions.