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Purpose of the position
Supplier quality management & issue handling & customer service
Duties and Responsibilities：：
Supplier quality management & issue handling & customer service
Duties and Responsibilities：：
- Supplier Development & Qualification
- - Conduct supplier audits and assessments to ensure compliance with quality standards
- - Develop and maintain supplier quality agreements to align with regulatory and corporate requirements
- Quality Issue Resolution & Corrective Actions
- - Investigate supplier-related defects using structured problem-solving methods (8D, 5Why, CAPA)
- - Drive root cause analysis and verify corrective/preventive actions to prevent recurrence
- - Manage non-conformance reports (NCRs) and ensure timely supplier responses
- Supplier Quality Performance Monitoring & Improvement
- - Define and track supplier Key Quality Performance Indicators (KPIs) such as PPM (Parts Per Million), defect rates
- - Conduct periodic supplier scorecard reviews and implement improvement plans
- - Facilitate supplier training on quality standards, statistical process control (SPC) and CAR or 8D
- Quality System & Process Compliance
- - Validate supplier manufacturing processes (e.g., GR&R, DOE, process capability studies)
- - Support internal and external audits (e.g., ISO, customer-specific requirements)
- Cross-functional Collaboration & Customer Support
- - Work with internal teams to align supplier quality with product design (DFM/DFQ) .Â
- - Address customer complaints related to supplier quality and ensure resolution promptly.Â
- - Participate in New Product Development phases to mitigate quality risks early
- Bachelor’s degree in Engineering (Mechanical, Electrical, Material, or related field).
- 2+ years of supplier quality experience in consumer electronics manufacturing and product analysis.
- Proficiency in quality tools (SPC, FMEA, MSA, Six Sigma, 8D)
- Strong communication skills for global supplier interactions
- Office-based role, fast-paced work environment
- SQE working experience in SMT/Test/Assembly factory required.
- Strong ability for continuous learning.
- Proactive in work and strong resilience.
- Capability to manage a team and planning.
- Ability to solve problems quickly and effectively.
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