Join a Team Powering the Future of Property Technology

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

At the organization, technology is more than connectivity — it's how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master-planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support.

No technical support background? No problem. If you have experience talking to customers — whether that's in a call center, retail, hospitality, or another customer-facing role — and you're eager to learn new technology, coachable, and ready to build a long-term career, we want to hear from you.

What You'll Do

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.

This is a full-time non-exempt position providing technical support to internal and external customers.

In this role, you will:

Deliver exceptional support via phone, email, and web-based channels
Take ownership of customer issues from first contact through resolution
Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
Apply active listening and critical thinking to help identify effective solutions
Guide customers through solutions with patience and professionalism
Document customer interactions and resolutions accurately within ticketing systems
Keep customers informed with timely updates on ticket status
Escalate issues appropriately when needed, with support from experienced teammates
Collaborate with your team to keep growing your technical skills and service quality
Help create positive customer experiences, even in high-pressure situations

What Makes You a Great Fit

This role is ideal for people who are new to technical support but bring strong communication skills and a track record of showing up, working hard, and caring about the customer. We'll teach you the technical side — what matters most is your attitude, reliability, and willingness to learn.

Qualifications:

1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
Strong verbal and written communication skills
Comfortable learning new technology and systems in a fast-changing environment
Basic computer proficiency (navigating multiple applications/systems at once)
Ability to multitask, manage time effectively, and work both independently and as part of a team
Professional, positive, and customer-focused mindset
Genuine interest in growing a long-term career in technology support
Prior exposure to technical support or troubleshooting is a plus, but not required
Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement

Schedule and Attendance Expectations

Strong attendance and punctuality are essential in this 24/7 call center role
Employees are expected to remain available and complete scheduled shifts
Holiday, weekend, weather-related, and rotating shifts may be required
Overtime may be required based on business needs

What You Can Expect

In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career.

Perks & Benefits Include:

Competitive hourly pay
Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
Comprehensive health benefits: Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
401(k) with employer match
Paid time off + 9 company-paid holidays
Flexible shift opportunities including weekday and weekend schedules
Stocked breakroom with snacks and beverages
Discounted gym memberships through health providers
Structured training and career growth opportunities within a stable and innovative technology company

We're looking for dependable team members who take pride in being reliable, responsive, and ready to learn — no technical support experience necessary.

Build Your Career with a Company That's Connecting the Future

In this role, you're not just answering support calls — you're launching a career in technology while helping deliver the experiences people rely on every day. If you're a hard worker with great people skills and you're ready to grow, we'd love to hear from you.

Learn more about this Employer on their Career Site