Traveling Operations Manager - Multifamily

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Multifamily Operations Specialist with Hines, you will oversee the marketing, advertising, sales activities, and leasing team members for properties as needed. Responsibilities include, but are not limited to:

• Coach, mentor, and participate in the leasing process at Hines communities
• Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes
• Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic
• Establish and implement social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools
• Develop and deploy processes for building relationships with preferred employers and local retailers/restaurants within the market
• Oversees resident function efforts and other programs to achieve resident satisfaction goals
• Monitors online rating and reputation management sites and assists on-site teams with response recommendations
• Acts as a performance improvement resource to onsite teams by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy
• Use and create promotional items and technology to communicate with potential prospects for the purpose of generating revenue
• Review and analyze marketing, financial or other reports pertaining to issues impacting leasing performance

Qualifications

Minimum Requirements include: 

• High School Diploma or GED from an accredited institution required; Bachelor’s degree preferred
• Five or more years of multifamily property management experience
• Experience leading lease-ups, acquisitions, turnarounds, or operational transitions
• Experience managing onsite teams and influencing stakeholders without direct authority
• Strong financial acumen and understanding of multifamily operating metrics
• Domestic travel required up to 75% including some weekends
• Demonstrated management and supervisory skills preferred
• Driver’s license to operate machinery in property
• Advanced knowledge of Microsoft Office; Entrata experience preferred
• Excellent written and verbal communication

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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