Overview

Vice President of Sales & Operations

Location: Houston, Texas and the greater Houston region

Reports To: Senior Vice President

Department: Sales & Operations

Salary Range: $150,000 to $175,000 (plus commissions).

The Vice President of Sales & Operations is a key executive responsible for driving profitable revenue growth while ensuring operational excellence across all commercial cleaning accounts. This dual-focus role bridges strategic business development with hands-on field delivery-overseeing client acquisition, contract renewals, account management, workforce scheduling, quality assurance, and safety protocols across the Greater Houston area.

Responsibilities

Key Responsibilities

Strategic Leadership & P&L Management
Drive total revenue growth and gross margins for the commercial cleaning portfolio.
Oversee budgeting, financial forecasting, labor cost management, and operational expenses.
Establish key performance indicators (KPls) for both sales acquisition and field service delivery.
Align operational capacity with sales targets to support scalable business growth.

Sales & Revenue Growth

Build and execute go-to-market strategies targeting key Houston sectors (commercial real estate, medical facilities, industrial/plants, educational institutions, and corporate offices).
Lead, mentor, and manage the sales team, account executives, and business development reps.

Personally engage in closing high-value, enterprise-level B2B cleaning contracts.
Develop competitive bidding strategies, scope-of-work designs, and pricing models that protect gross margins.

Field Operations & Service Delivery

Oversee day-to-day cleaning operations across all client facilities in the Houston metro area.
Lead Operations Managers, Area Supervisors, and janitorial staff to ensure high standards of cleanliness, safety, and client satisfaction.

Implement robust Quality Assurance (QA) inspection programs and customer feedback systems.
Ensure compliance with OSHA standards, hazmat protocols, chemical handling (SDS), and local/state labor regulations.

Optimize shift scheduling, route efficiency, cleaning equipment deployment, and chemical inventory management.

Account Management & Client Retention

Maintain senior-level relationships with property managers, facility directors, and enterprise clients.

Drive customer retention strategies, conducting quarterly business reviews (QBRs) with major accounts.

Swiftly address and resolve client escalations or quality gaps to minimize contract churn.

Qualifications

Qualifications & Skills

8-10+ years of executive-level leadership experience in facilities management, commercial cleaning, janitorial services, or route-based service operations. Local Houston market experience preferred.
Proven success scaling sales revenue while managing operational workforce teams (100+ field personnel).
In-depth familiarity with commercial cleaning standards (ISSA, LEED Green Cleaning protocols), bidding software, and CRM systems (e.g., Salesforce, Hubspot, Swept, or CleanGuru).
Strong network and understanding of the local commercial real estate and business landscape in Houston and surrounding regions (Sugar Land, The Woodlands, Katy, Pasadena).
Bilingual Preferred: Proficiency in English and Spanish is preferred
Bachelor's degree in Business Administration, Operations Management, or related field preferred. Equivalent executive industry experience will be considered.

Key Metrics for Success (KPls)

Total Top-Line Revenue Growth & Gross Profit Margins Customer Retention Rate & Account Expansion
(Upsells) Sales Pipeline & Close Rate on Enterprise Bids
Labor Cost Percentage vs. Budget
Quality Inspection Audit Scores & Issue Resolution Speed

This position offers a generous compensation and benefits package, to include a company provided vehicle.

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