Relocation Manager

GENERAL SUMMARY

This position is an oversight and management role responsible for the planning, managing, and directing of all aspects of the relocation process to include temporary and permanent relocation of residents, as a result of comprehensive modernization activities, including construction, rehabilitation, and demolition.

All activities must support the Housing Alliance HTX's mission, strategic goals, and objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned as needed. 

• Establishes supportive and trusting relationships with residents, including sharing and gathering information with a timely, consistent, encouraging, and positive approach.
• Prepares comprehensive relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and HAHTX policies and procedures.
• Acquires and assimilates, as needed, HUD 1378-24 CFR updates.
• Partners with resident leadership and management staff from the affected housing site(s) to develop a relocation plan which best meets the needs of all parties. Ensures HUD approval of all relocation plans prior to implementation. 
• Represents HAHTX management throughout the relocation process.
• Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics.
• Serves as the management liaison on the relocation committee.
• Coordinates and assists with unit inspections with residents after rehab is completed.
• Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with mover.
• Conducts assessments for Reasonable Accommodation requests.
• Determines assessments of residents’ or participants’ total needs with regard to intra-housing authority transfers due to medical, reasonable accommodation, or domestic disputes.
• Provides consultation to managers and other HAHTX personnel seeking guidance in efforts to solve the problems of HHA residents which arise from the relocation process.
• Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs.
• Participates and assists in departmental projects.
• Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information. 
• Maintains functional knowledge of the department service delivery system, including interpreting HAHTX programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence. 
• Travels throughout the area to attend meetings or perform other job functions during work and/or nonwork hours.
• Completes other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the authority. Uses appropriate judgment & decision-making in accordance with the level of responsibility. 
• Set high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; persists despite obstacles and opposition.
• Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. 
• Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of, the comments and questions of others; listens effectively.  
• Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
• Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates. 

COMPLEXITY / SCOPE OF WORK

• The employee performs a wide variety of related activities.
• Work is primarily routine and repetitive in nature.  The employee identifies what needs to be done and determines how to accomplish it.  
• The employee coordinates, integrates, and prioritizes the tasks.  
• The employee occasionally makes decisions regarding unusual circumstances, or conflicting data. 
• The Relocation Manager work affects applicants, current residents, community groups, and support agencies on a continuing basis.  Successful accomplishment of duties by the employee enhances greatly the Houston Housing Authority’s ability to meet its overall mission.

SUPERVISORY CONTROLS

• The employee receives instructions from the Director of Asset Management and the Senior Operations Manager.
• Normally, the employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise.  
• The employee receives specific instructions when complaints are brought to the attention of the Director of Asset Management.
• The employee’s work is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

PERSONAL CONTACTS

• The employee has contact with the Housing Alliance HTX employees at all levels and with various persons including the general public, the media, residents, resident association officers, officials and representatives of various social service, educational and local, state, and federal agencies.
• The primary purposes of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify, defend, negotiate, or resolve controversial matters or issues.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work is primarily sedentary and involves some physical exertion during visits and inspection of units and developments.        
• Moderate physical exertion such as bending, stooping, crouching and climbing stairs is needed for field visits.  
• Work may require travel to meetings, conferences and workshops.  
• Work hours may vary from the normal core hours of the agency and on occasions, may involve weekend work.
• Work involves the normal risks and discomforts associated with an office environment and visits to outdoor developments, sites, dwellings, or facilities, inspections of structures.        
• Work may involve confrontations with applicants and residents.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social services, business administration or related field preferred. In lieu of a bachelor’s degree, equivalent experience related to social services, business administration or a related field, is acceptable. 
• Uniform Relocation Act (URA) certified preferred
• Knowledge of HUD policies and procedures governing housing matters.
• Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD.
• Ability to effectively express ideas, concepts, and statistics through writing reports, agendas, contracts, memos, letters, and other documents. 
• Knowledge of moving logistics, community and related services availability for referral purposes.
• Demonstrated commitment to working with the low-income, elderly and disabled communities.
• Demonstrated knowledge of cloud-based management software.
• Ability to meet deadlines and work well under pressure.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.