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Description
Responsible for the oversight, administration, security, and continuous improvement of the organization's technology infrastructure, including networks, servers, operating systems, processing platforms, and communication systems, in alignment with regulatory expectations and organizational risk tolerance.
Ensures infrastructure operations comply with applicable guidance from the Federal Financial Institutions Examination Council (FFIEC) and National Credit Union Administration (NCUA), including areas such as information security, business continuity, and vendor management.
Collaborates with internal stakeholders and external partners to design and maintain secure, scalable, and resilient infrastructure solutions. Ensures system performance, availability, and data protection through proactive monitoring, capacity planning, and incident response. Provides leadership across infrastructure functions, including network and systems administration, cybersecurity operations, end-user computing, and Help Desk services.
Oversees complex technical issue resolution, incident management, and root cause analysis. Partners with executive leadership on IT strategy, budgeting, and risk management. Supports business continuity and disaster recovery planning, testing, and execution. Leads and develops IT staff to ensure high-quality service delivery and alignment with organizational and regulatory expectations.
Requirements
20%
Oversees daily operations of the credit union's 24/7 IT infrastructure and business-hours IT Help Desk services, ensuring high availability, reliability, and service levels consistent with business needs and regulatory expectations. Establishes and monitors SLAs and KPIs.
20%
Leads and develops IT Infrastructure staff, including performance management, coaching, succession planning, and resource allocation. Promotes a culture of accountability, security awareness, and continuous improvement and in line with the organization's values.
15%
Leads the design, implementation, and support of infrastructure systems (hardware, software, and networks). Ensures solutions align with security standards, architectural best practices, and regulatory guidance. Manages projects, system enhancements, and escalated technical issues.
10%
Maintains strong relationships with internal stakeholders and external vendors. Ensures effective communication, service delivery, and coordination of support, upgrades, and issue resolution. Participates in vendor risk assessments and contract reviews.
10%
Directs network and systems administration, including configuration, maintenance, and performance optimization of enterprise infrastructure. Ensures proper segmentation, access controls, and secure configurations in alignment with FFIEC cybersecurity guidance.
10%
Manages IT asset lifecycle, including procurement, inventory, patching, and licensing. Ensures compliance with vendor agreements and supports third-party risk management practices, including due diligence and ongoing vendor oversight.
10%
Ensures efficient operation and maintenance of systems through proactive monitoring, patch management, vulnerability remediation, and preventative maintenance. Supports business continuity and disaster recovery planning, testing, and documentation.
5%
Monitors and analyzes system, network, and security logs to identify risks, anomalies, or policy violations. Supports response efforts for security incidents, audits, and examinations, including remediation tracking and reporting.
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Other duties, as assigned.
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