Job Description: Application Support Specialist

Overview: As Application Support Specialist provides daily technical and user support for the Bank's business applications and systems. This position ensures stable operations, accurate data, and timely resolution of system issues by collaborating with IT staff, vendors, and users across departments.

Key Responsibilities:

Provide timely technical and user support for assigned banking systems and applications
Troubleshoot and resolve system errors or user issues following established procedures
Monitor system performance and report recurring issues to IT management
Perform configuration, access management, and maintenance tasks as directed
Assist with testing, validation, and implementation of software updates or patches
Document troubleshooting steps, issue logs, and standard procedures
Coordinate with vendors or IT staff when escalation or system intervention is required
Provide user guidance and assist with training materials for new or updated features
Support departmental initiatives related to system evaluation, integration, and automation by assisting with testing, documentation, and user coordination as assigned
Perform other duties as assigned

Qualifications:

Associate or bachelor's degree in information systems, Computer Science, or related field preferred.
1-3 years of experience in application, technical, or helpdesk support preferred
Strong problem-solving and communication skills
Ability to learn new systems quickly and follow structured procedures
Team-oriented and customer-focused approach

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