Technical Delivery Lead, Digital Servicing Platform

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles. 

About The Role

We are seeking a Technical Delivery Lead who will lead the definition, design, implementation and rollout of the enterprise Digital Servicing Platform, that will serve all channels including end-customers, agents and advisors, contact center, and web, mobile, API. chat etc. This platform will be built on a modern stack including Java, .NET, React, Salesforce and other technologies, and will leverage AI extensively to build an industry leading servicing platform, to provide best-in-class customer experience for our employees, agents and customers.
 

The Technical Delivery Lead is responsible for leading end-to-end technical delivery of software development initiatives and will work closely with IT, Operations, Business and Product teams in all aspects of delivery, including scope definition, estimation, planning, team onboarding, implementation, technical product leadership including adherence to standards, deployment, and reporting.
 

The Technical Delivery Lead will work closely with Project Managers, Product Owners, IT, Operations, and Business stakeholders to ensure predictable delivery using Agile and Iterative Waterfall models. The role includes hands-on leadership of internal FTEs and partner teams and also involves working with partners on estimates and contracts and light financial management. 

Responsibilities

Technical Delivery Ownership

• Lead end-to-end technical delivery of software development projects and enhancements.
• Own delivery estimation, sprint and release planning, sequencing, and dependency management.
• Ensure technical solutions are implemented according to approved architecture, design, and non-functional requirements.
• Partner with architecture teams to validate design decisions and technical feasibility.
   

Planning, Estimation & Execution

• Drive technical estimations including effort, resourcing, and timelines.
• Support project managers in building integrated delivery plans.
• Ensure alignment between technical plans and overall project milestones.
• Track progress against delivery commitments and proactively manage risks.
   

·Agile & Hybrid Delivery

• Lead delivery using Agile methodologies (Scrum / Kanban) with necessary Waterfall components (e.g., design sign-off, governance, compliance).
• Participate in sprint planning, backlog refinement, reviews, and retrospectives.
• Ensure proper documentation and governance artifacts are maintained where required.
   

Team Leadership

• Lead and coordinate cross-functional delivery teams including:
  • Software engineers
  • QA / testing teams
  • Integration and platform teams
  • Onshore and offshore vendor resources
• Provide day-to-day technical delivery guidance and remove blockers.
• Ensure teams follow engineering best practices and delivery standards.
   

Vendor & Contract Management

• Manage system integrators and vendor partners delivering development and testing services.
• Review vendor deliverables, performance, and adherence to contracts and SLAs.
• Support contract planning, resource ramp-up/down, and cost tracking.
• Ensure vendor output meets quality, security, and architectural expectations.

Issue, Risk & Dependency Management

• Identify, track, and resolve technical delivery issues and risks.
• Manage cross-team dependencies and coordinate resolution.
• Escalate issues appropriately with clear impact and mitigation plans.
• Ensure root cause analysis and corrective actions are implemented.
   

Reporting & Governance

• Prepare and present regular delivery status reports, metrics, and dashboards.
• Track delivery KPIs such as velocity, predictability, defect trends, and release readiness.
• Support steering committee updates and executive communications.
   

Quality, Security & Compliance

• Ensure solutions meet insurance regulatory, security, and compliance requirements.
• Validate that testing coverage, performance, and non-functional requirements are met.
• Support production release and post-implementation stabilization.

Skills and Qualifications

• 10+ years of IT experience with at least 5 years in technical delivery leadership roles.
• Bachelor’s degree in computer science, engineering or related field.
• Proven experience in modern tech stack such Java, .NET, React, Salesforce, and other technologies in an enterprise implementation setting.
• Hands-on experience with enterprise-scale Salesforce implementations in insurance or financial services.
• Experience working in agile delivery environments, with a strong ability to solve complex problems and a proactive, analytical mindset.
• Strong leadership and collaborative skills, with the ability to work effectively with cross-functional teams and external vendors.
• Exceptional written and verbal communication skills with ability to present to a variety of audiences.
• Demonstrates an understanding of the financial services industry, Retirement services, Life and Annuities business.
• Strong foundation in practical application of technology with a software engineering bias. Proven track record of identifying trends, staying current with skills and helping build an engineering-oriented culture.  Good knowledge of APIs, Microservices, Messaging Systems and proficiency with Cloud platforms like AWS/Azure/GCP.  Knowledge of Application and Infrastructure security best practices. 
• Demonstrates good judgement and knows when to involve others; Uses data, logic, analysis, and experience to make evidence-based decisions.

Compensation

The anticipated salary range for this position is $145,000 to $180,000 at the commencement of employment for the Jersey City, NJ and Woodland Hills, CA area.  Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is based in Corebridge Financial’s Houston, TX, Woodland Hills, CA, or Jersey City, NJ office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Estimated Travel

May include up to 25%.

#LI-SAFG  #LI-CW1 #LI-Hybrid

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

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