Investigation & Insights Manager

RESPONSIBILITIES/DUTIES:

• Coordinate deployment and workload management for investigation specialists, ensuring readiness of resources and tools.
• Actively mobilize to lead or support investigations for significant (HIPO) incidents when required.
• Serve as custodian of the COMET investigation system and SMS-hosted frameworks, ensuring optimal functionality and consistency.
• Analyze incident and performance data to identify trends, emerging risks, and systemic improvement opportunities; deliver KPI insights to senior leadership.
• Facilitate cross-functional reviews and ensure timely development and implementation of corrective and preventive actions.
• Undertake QA/QC of investigation outputs, providing coaching and feedback to frontline teams.
• Liaise with Compliance, Legal, and operational teams to meet regulatory reporting requirements and support audits.
• Represent the organization in industry forums and benchmarking initiatives, promoting best practices and continuous improvement.

REQUIREMENTS/QUALIFICATIONS:

Required Experience

• Strong understanding of incident investigation principles, root cause analysis methodologies, and systemic risk identification.
• Demonstrated ability to analyse complex data sets and translate findings into actionable insights for senior leadership.
• Proven experience managing or administering investigation systems and maintaining compliance frameworks.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across multiple organizational levels and functions.
• Skilled in developing and maintaining standards, procedures, and performance metrics related to investigations and continuous improvement.

Preferred Experience

• Professional certification in investigation methodologies, process safety, or related disciplines (e.g., TapRoot®, ICAM, Topset or equivalent).
• Proven experience with COMET investigation management system.
• Background in regulatory compliance, operational risk management, or legal interface within high-hazard industries.
• Familiarity with global standards for incident management and organizational learning.

Working Conditions

• Primarily office-based with occasional visits to operational sites as required.
• Ability to work across multiple time zones and collaborate with global teams.
• Willingness to travel for audits, regulatory engagements, and industry benchmarking activities.
• Comfortable working in a fast-paced environment with competing priorities and tight deadlines.