Consumer Loan Processor - Headquarters

Headquarters

 12650 N. Featherwood Dr

 Houston, Texas 77034

Primary Job Function

In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution, the Loan Processor is responsible for efficiently processing loan applications from initial submission to final approval. This position plays a critical role in ensuring loan applications meet necessary requirements and qualified applicants acquire loans in a timely manner.

Essential Duties and Responsibilities 

• Utilize loan origination systems (LOS), imaging systems, and workflow tools efficiently
• Review loan packages to ensure all necessary documents are included and complete
• Meet established service level agreements (SLAs) for application review, disclosures, and funding timelines
• Order 3rd party services and collect fees as assigned for each loan product
• Prepare and process title documentation for automobile transactions
• Prepare and submit consumer real estate initial disclosures and closing documents
• Coordinate loan uploading/funding and final disbursement
• Examine applications and closing packages to ensure compliance with state, federal and Credit Union regulations and policies
• Organize and finalize applicant files before imaging and uploading into repository
• Monitor and manage workflow to ensure timely closings
• Work closely with underwriters, loan officers, and other team members to facilitate the loan approval process
• Act as primary contact for loan documentation related questions for all Credit Union personnel
• Stay up to date with ongoing regulations and changes in lending requirements
• Identify and resolve issues that may arise during the loan processing phase and address discrepancies or concerns promptly to avoid delays
• Assign and prioritize loan files to ensure efficient workflow and timely processing
• Assist in special loan/lending related projects as they arise 

Other Duties and Responsibilities

• Play an active part in helping credit union teams function smoothly and efficiently
• Stay alert to potential problems and propose changes to policies and programs  
• Back-up other coworkers as needed
• Perform other duties as assigned or needed
• As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
• Comply with all federal, state, and local regulations 

Required Knowledge 

• A high school education or GED
• One to three years of similar or related experience
• Understanding of different consumer loan types (e.g. personal loans, auto loans, home equity loans)
• Awareness of Credit Union-specific policies and procedures
• Understanding of end-to-end loan processing workflow, from application to closing. 
• Completion of required training courses
• Proficient in MS Office and computer skills

Required Abilities

• Strong organizational skills to manage multiple loan files and meet deadlines 
• Ability to prioritize tasks and work efficiently
• Ability to troubleshoot issues that arise during the loan processing phase
• Strong verbal and non-verbal communication skills
• Must be self-motivated and a quick learner
• Must be able to multitask and work well in a fast-paced environment
• Demonstrate all Texas Bay Core Values
• Demonstrate the ability to maintain confidentiality and exercise discretion 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. 

Disclaimer

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.