Flooring Services

Job Title: Scheduling Coordinator

Department: Customer Service/ Warranty

Reports to: Customer Service/Warranty Manager

Position Type: Full-Time, Non-Exempt

SUMMARY: The Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Scheduling Coordinator you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Inputting customer details on orders
Transcribing selection sheets for install/transcribing for repairs
Process work order for install
Proofreading data
Answer email in timely manner
Answer phone calls/return missed phone calls and voicemails immediately
Update records for reselections and/or rescheduled installs
Dealing with customer and homeowner queries
Working to meet deadline each day/sense of urgency
Helping all teammates
Operate office equipment including computer and copier
Adhere to confidentiality regulations

REQUIRED SKILLS/ABILITIES:

Typing skills / 40 wpm preferred
Accuracy and attention to detail
Good communication skills both written and verbal
Computer skills and knowledge of flooring/new home construction a plus
Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE:

3 – 5 years of customer service experience preferred
High School Diploma/GED/College

PHYSICAL DEMANDS:

Ability to lift 1-10lbs occasionally
Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk
Able to hear, understand and distinguish speech and/or other sounds

BENEFITS:

Medical, Dental and Vision coverage
401K
Paid Holidays
Vacation and Personal Time
On-site Gym Facility
Employee Appreciation Events

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

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