CMU Director

Job Summary:

This is a CMU customer facing role that leads, owns and manages the customer relationship(s). The role will partner with finance, trade management, merchandising and, Local Sales to deliver annual sales growth plan and deliver best in class customer experience.

This position is responsible for building strategic relationships with C-Suite level executives, delivering short- and long-term sales plans, and leading joint business planning.  Other activities include P&L management, profitable volume growth, execution of corporate strategic imperatives and cross functional alignment.  This role is also responsible for development of the required internal and external communication to cascade information and initiatives to all key stakeholders.      

Duties and Responsibilities

• Responsible for sales, gross profit and DM plan for multiple customers or segments

• Develop and Lead sales strategy for customer portfolio or segments

• Execute AGP (Annual Growth Plan) and JBP (Joint Business Plan) which aligns customer and Sysco goals

• Build and maintain Customer partnerships throughout customers at multiple levels to gain new market share, improve gross profit and go to market efficiencies

• Coordinate complex customer requests/projects/initiatives, including limited time offers, new location openings, product additions/deletions and compliance to the MOGs

• Analyze and find mutual customer/Sysco value in the Supply Chain such as category/product voids, increased Sysco Brand Mix and reduced operating expenses

• Responsible for cross functional customer alignment, customer wiring, top-to-tops for Customers or Customer Segments

• Manage day to day interaction with customer, communication flow through CST, Contract Sales Leads and field managers.  Problem resolution, Service Level Monitoring.

Education Required:

• High school diploma

Education Preferred:

• Bachelors degree

Experience Required:

• 7+ years prior outside foodservice account management or B2B sales experience

Experience Preferred

• 7+ years prior foodservice account management, B2B sales experience within restaurant, GPO background

Licenses/Certifications Required:

• Valid driver’s license with a driving record that meets Company insurability standards

Technical Skills and Abilities:

• Excellent Written and verbal communication skills

• Proficient with customer service management and able to partner cross-functionally

• Excellent leadership, organizational and project management skills

• Strong financial acumen

• Able to thrive in a fast-paced and changing work environment

• Ability to manage end to end initiatives through challenging deadlines

• Expert in Microsoft Office

• Continuously learn existing and new Sysco technologies

• Demonstrated experience with and working knowledge of Sysco customers, preferred

• Knowledge of Sysco Products, ordering procedures and credit terms

Physical Demands:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

• up to 50% Travel required for Customer and Internal Meetings depending on location