Position Summary

The Production Supervisor – Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10–40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines.

The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations.

Essential Functions

Operations & Production Management

Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon).
Ensure achievement of production goals, turnaround times, and service level agreements (SLAs).
Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards.
Monitor workflow to ensure high-volume data processing accuracy and compliance.
Perform or oversee equipment maintenance, calibration, and troubleshooting.

Artificial Intelligence (AI) & Digital Processing

Support implementation and daily use of AI-driven document processing, data extraction, and automation tools.
Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards.
Partner with leadership to identify opportunities for AI integration and process optimization.
Ensure proper handling and validation of AI-generated outputs for quality control.
Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus).

Supervisory & Leadership Responsibilities

Lead, supervise, and develop teams of 10–40+ employees, including temporary staff.
Provide training, coaching, and performance feedback aligned with KPI-driven performance management.
Address employee concerns and manage conflict resolution and employee relations issues professionally.
Promote a culture of accountability, teamwork, and continuous improvement.
Step into production roles as necessary to support operational needs.

Process Improvement & Quality Assurance

Identify and implement process improvements, workflow optimization, and efficiency gains.
Maintain strict adherence to quality control standards and data accuracy requirements.
Track and analyze production metrics to drive performance improvements.
Maintain accurate records for timekeeping, productivity, and reporting.

Administrative & General Responsibilities

Support AIM Center Manager in achieving operational and financial objectives.
Participate in monthly productivity and profitability reviews.
Ensure compliance with company policies, safety requirements, and operational procedures.
Maintain confidentiality and security standards in a restricted-access environment.

Qualifications

Education

High school diploma or equivalent required
Associate’s or Bachelor’s degree preferred

Experience

Minimum 1+ year of supervisory experience in production, scanning, or industrial environments
Experience with high-volume document scanning, printing, or data processing operations preferred
Exposure to AI, automation tools, or digital workflow technologies preferred
Document scanning experience strongly preferred (scanning experience a plus)
Experience managing teams of 20+ employees preferred

Knowledge, Skills & Abilities

Strong operations and project management skills
Demonstrated ability in team leadership, coaching, and development
Experience with conflict resolution and employee relations
Results-driven with experience managing KPIs and productivity metrics
Knowledge of document imaging, quality control, and data accuracy compliance
Proficiency in Microsoft Office Suite and Adobe Acrobat
Ability to interpret technical instructions, SOPs, and operational guidelines
Strong analytical, problem-solving, and decision-making skills

Core Competencies

Operations & Project Management
Artificial Intelligence (AI) Workflow Management
Team Leadership & Employee Development
Conflict Resolution & Employee Relations
KPI-Driven Performance Management
Process Improvement & Workflow Optimization
High-Volume Data Processing
Document Scanning, Imaging & Quality Control
Data Accuracy & Compliance

Physical Requirements

Regularly required to stand, walk, sit, talk, and use hands
Occasionally lift up to 35 pounds
Requires vision abilities including depth perception and focus adjustment

Work Environment

Secure production facility with restricted mobile phone access
Moderate noise level
Fast-paced, deadline-driven production environment

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