The Field Ops/Business Program Manager is responsible for managing a program in relation to the customer contract. The Field Ops/Business Program Manager is responsible from the launch of the program until the end of all activities related to customer integration and customization. This person achieves the pre-defined POR and expenditure. In the case of internal programs, the Field Ops/Business Program Manager assumes full responsibility for the product from development launch to completion of the first manufacturing batch.

Drive service Product Lines selling process, seek and identify revenue opportunities, prepare tailored offerings and formal service proposals to potential customers (typically in SIS).
Communicate customer product requests and enhancements internally.
Describe the competitive advantages of our services in the market and how these translate to customer benefits.
Translate customers' current and future problems into solutions available through services.
Develop a thorough understanding of assigned customers and their business environments. Include corporate goals, five years plan, financial performance, core businesses, market direction, major competitors, industry trends, facilities and organizational structure.
Know customers' key decision makers, their personal wins, top goals and objectives. Meet with these individuals on a regular basis.
Provide program and project tracking for assigned tasks and customers.
Ensure that all project activities remain on schedule.
Identify project issues or delays and work rapidly to resolve them.
Define performance goals for the team, manage the team and attend to the members' career development.

more than 20 years of experience in the sector

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