| Â Key Responsibilities: - Evaluate and analyze product maintenance, design, and performance; recommend improvements to enhance efficiency and reliability
- Support new product development and implement performance or cost optimization initiatives
- Research and propose new materials to support design enhancements
- Conduct technical evaluations of competitor products, services, and patents
- Act as the technical escalation point for Tier 2 subject matter experts; provide advanced analysis and solutions for complex issues
- Perform additional tasks as assigned by the COE Technical Leader
- Ensure compliance with all NOV Company policies and HSE procedures
Education & Experience Qualifications - Technical diploma or an equivalent combination of education and relevant work experience
- Minimum 4 years of experience in roles such as Field Service, Instrumentation & Controls (I&C), Technical Support, eHawk, Field Engineering, or Asset Management (AM) Projects
- Hands-on robotics experience required, with systems such as FANUC, Yaskawa, ABB, or similar platforms
- Demonstrated expertise in technical analysis and professional report writing
- Proven ability to work collaboratively with multinational teams across different time zones
- Proficient in reading and interpreting mechanical, electrical, and hydraulic drawings
- Capable of supporting diverse technical issues across multiple engineering disciplines
Job Requirements - Attend customer meetings, assess technical issues, provide recommendations, and document outcomes
- Draft technical work scopes and evaluate special tooling needs
- Review spare parts lists and advise on stocking levels
- Participate in FATs and support training content development
- Evaluate new products, tools, and services for effectiveness
- Assist leadership in assessing employee competency and assigning tasks
- Step in for COE Technical Leader when needed
- Generate reports and manage data in systems like RigOffice, Glovia, and Oracle
- Follow ISO 9001 and NOV quality management standards
- Apply RCA techniques (e.g., 5 Whys, Fishbone) to resolve issues
- Support remote upgrades and understand NOV equipment failure modes
Facility/Group-Specific Responsibilities - Support global SMEs with advanced technical product assistance
- Lead training and competency development for Tier 2 personnel
- Identify product reliability trends and provide feedback to engineering
- Review and support release of Product Notifications (e.g., PIBs, PINs)
- Prepare damage assessments and maintenance recommendations
- Coordinate with internal/external experts for complex issue resolution
- Maintain close collaboration with Global Product Engineering teams
Technical Competencies - MS Office products (Word, Excel, PowerPoint, Project)
- Deep knowledge of one or more disciplines; mechanical, hydraulic, electrical or controls, related to design, operations, and maintenance of specific families of NOV Rig Systems equipment. Â Â
 Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings) - 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Coverage options for just yourself as an eligible employee start at as little as $40 per pay period (bi-weekly), and plans that cover your entire family (yourself, eligible spouse, and eligible children) start at $150.50 per pay period (bi-weekly).Â
- Starting in 2026, FREE MDLIVEÂ virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
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