Customer Service Representative

Customer Service Representative

Location: Houston, TX

We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

Responsibilities

• Utilize Salesforce system to manage assigned work  
• Manage incoming and outgoing phone calls and email inbox
• Converse with customers and internal departments regarding various service questions
• Research customer account requirements
• Process account and invoice corrections
• Support sales representative on any questions or requests
• Other tasks as assigned by manager

Basic Requirements

• Must be able to pass background screening
• Reside withing reasonable commuting distance
• Minimum one year’s experience in a high-volume data entry and customer service environment
• Minimum one-year recent phone experience in a corporate environment communicating with customers
• Stable employment history
• Professional appearance and demeanor
• Intermediate mathematical skills
• Strong proficiency in Microsoft Excel and Outlook programs
• Able to type minimum of 30 WPM
• Excellent written and verbal communication skills, including spelling and grammar
• Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines
• Adept at problem solving
• Flexible with change
• Willingness to accept constructive criticism and learn
• Must be able to work in a fast-paced environment with shifting priorities while maintaining a positive demeanor  

Preferred

• Experience in the transportation industry
• SAP experience
• Customer Service phone experience

Why Join Us

• Competitive pay
• Comprehensive benefits package: medical, dental, and life insurance
• 401(k) with company match
• Generous PTO and sick time

• Team-focused, customer-driven environment

• Opportunities to grow and develop your skills

• Supportive leadership and training

Know Your Rights: Workplace Discrimination is Illegal – (click for more information)

Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.