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Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
You May Be a Great Fit as a Customer Care Manager at Heather Thies - State Farm Agent if:Â
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- You’re motivated by goals and growth and can turn insights from customer interactions and performance metrics into confident decisions that drive agency success.
Location Address: Clermont, FL 34711
At Heather Thies - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. This position will be responsible for uncovering customer needs and making product recommendations.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Engage with existing customers to discuss available product options.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service and cross-sell metrics and report progress to the agent.
- Assist customers in reviewing insurance and financial service offerings.
- Support community engagement and customer outreach initiatives.
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Experience in the insurance industry with proven cross-sell results
- Strong communication and leadership abilities.
- Leadership experience - Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
- Management ExperienceÂ
Learn more about this Employer on their Career Site
