Middle Market Major Account Manager

This position develops new revenue and maintains customer satisfaction for his/her book of business. He/She is responsible for sales activities across UPS's portfolio of products and services, including Freight, Small Package and Freight Forwarding. This position promotes business relationships internally and works as a liaison between various cross functional departments to coordinate, develop and implement sales strategies. He/She drives growth through solution development, customer-facing communications, contract development, and negotiation. Responsibilities include executing the business plan through internal sales staff to review sales leads and qualify customer accounts to ensure the business plan goals are achieved; gathering detailed customer requirements to identify which UPS products and services will create the best solution; building roadmaps that support sales execution across UPS business units to develop timetables for delivery and achieve the business plan; maintaining contract compliance; sharing competitive information internally to increase knowledge of the competitive landscape; monitoring and tracking competitors to gain competitive intelligence; cultivating strong partnerships with customers to gain sales leads, coordinate account strategies, and support company goals; serving as point of contact between customers and Sales management teams; addressing customers' concerns by partnering with cross-functional groups within UPS to quickly resolve issues; partnering with cross-functional groups to create customized enterprise solutions for customers and to maximize revenue and profit through new opportunities; applying a strong understanding of customers' business models and structure to outline appropriate sales processes for developing comprehensive pricing strategies and proposals; demonstrating an understanding of the global supply chain processes within customers' organizations or industries and using this knowledge to develop account strategies that address customer issues/opportunities and create value for the customer. Qualifications include a Bachelor’s Degree or International equivalent, familiarity with core service offerings across business units, knowledge of competitors' offerings, ability to analyze customer needs and industry trends, and skills in negotiation and relationship building. Employee type is permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation and is an equal opportunity employer.