Subrogation Supervisor

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence.  Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion  

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company.  Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

 Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients. 

Fleet Response is seeking qualified candidates to work at our corporate office, for the following position:  Subrogation Supervisor The Subrogation Supervisor is responsible for managing the daily processing activities in support of established recovery and cycle time standards as they relate to subrogation.

Job Summary

The Subrogation Supervisor is responsible for managing the daily processing activities in support of established recovery and cycle time standards as they relate to subrogation.

Essential Duties and Responsibilities

Includes, but is not limited to the following: 

• Ability to maintain and process employee payroll, attendance and employment related data. 
• Plans, organizes and supervises a team of employees and serves as an escalation point to team members.
• Conducts periodic monitoring/audits of the functional activities and productivity to ensure accuracy and quality of customer service and compliance.
• Ability to coach and develop others.
• Ability to proactively identify opportunity areas and put together actions plans to improve performance and develop metrics. 
• Answers questions and recommends corrective services to address customer complaints or concerns in a timely manner with innovative and creative solutions.
• Rates productivity and performance of employees and provides feedback
• Motivates and leads employees to accomplish assigned tasks, ensure compliance with Company's and Customer’s expectations.
• Meets or exceeds both individual and team recovery performance metrics.
• Other duties or projects as assigned by Manager.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned this position.  They are not to be construed as an exhausted list of all responsibilities, duties, and skills required of individuals performing this job.  All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

EDUCATION and/or EXPERIENCE 

• High School diploma or GED or similar educational background.
• Subrogation/liability experience recommended.
• Supervisory experience preferred
• Ability to coach and develop others preferred.

LANGUAGE SKILLS 

• Strong interpersonal skills to ensure excellent internal and external customer service.
• Excellent written and verbal skills.

TECHNICAL SKILLS

• Highly motivated, strong initiative, self-starter with team focus.

REASONING ABILITY 

• Strong ability to multi-task and manage time effectively.  
• Strong investigative and organizational skills.

PROFICIENCY

• Demonstrates dependability, punctuality and excellent attendance.
• Ability to work independently and collaborate with peers. 

Physical Demands and Working Conditions 

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. 

 The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

 Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

 Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed clearly and understandably both in person and over telephone. 

 Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. 

 Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.