Are you a people-first communicator who thrives in a fast-paced call center environment and finds genuine satisfaction in helping customers get to the finish line? Do you take pride in staying organized, resolving issues quickly, and making every interaction count? ACS is looking for a Customer Service Representative I to be the voice of our brand - connecting customers, crews, and coordinators to deliver seamless flooring installations every time.

Welcome to ACS: Commercial & Residential Flooring Specialists, where your expertise meets a vibrant community!

At ACS, we’re more than just a flooring installation company; we’re a thriving community driven by our values. Grounded in four foundational principles- Say Yes, Own It, Do What You Say, and We Care -we foster a culture of unity, togetherness, and unwavering commitment.

As a Customer Service Representative I, you will be the primary point of contact for customers throughout the installation journey - from scheduling their appointment to confirming a successful install. You’ll handle a high volume of inbound and outbound calls, verify purchase orders, prepare customers for installation day, and work closely with our installation teams and Home Depot partners to keep every project on track.

Key Responsibilities: What You’ll Do

Handle a high volume of inbound and outbound calls related to scheduling, service updates, and general customer inquiries
Schedule installation appointments based on customer availability, installation type, and ACS capacity
Conduct Hard Surface Acclimation calls to prepare customers for upcoming installations
Verify purchased items with customers to ensure they receive the correct product and scope of work
Review floor plans and verify purchase order accuracy; request adjustments or additional POs as needed
Receive calls from installation teams regarding estimated arrival times and job site updates
Follow up with customers post-installation to ensure satisfaction and close out jobs
Maintain accurate documentation of all call activity, order status, and next steps in internal systems
Utilize The Home Depot platforms (HDSC and HDMS) to support order tracking and cross-functional communication

What Success Looks Like

Customers are scheduled accurately and promptly, with clear communication at every step
High call volumes are handled with professionalism, efficiency, and a positive attitude
Purchase orders and job details are verified and documented without errors
Customers feel informed, prepared, and highly satisfied upon installation completion

Who We’re Looking For

Prior call center experience preferred - you’re energized by high call volume, not drained by it
A natural communicator who is clear, courteous, and customer-focused on every call
Comfortable navigating computer systems and learning new platforms quickly
A problem-solver who adapts easily when processes shift or challenges arise
Organized, detail-oriented, and committed to keeping accurate records
A team player who understands that collaboration is what gets the job done
Flexible and willing to work overtime or weekends when needed

Benefits:

Medical, Dental, Vision
Vacation (Planned Time Off)
Sick/Personal (Unplanned Time Off)
Flexible Spending Accounts
Health Savings Account (HSA)
Commuter Accounts
401k with Employer match (up to 4% employer match!)
Voluntary Short Term Disability
Company Paid Life Insurance and AD&D
Employee Assistance Program (EAP)

Ready to join ACS Flooring and contribute to our legacy of excellence? Apply today or visit our website to learn more. ACS - where your skills find a home, and our values shape a community.

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