Records Coordinator

Position Summary

Reporting to the Associate Registrar, the Records Coordinator serves as the first point of contact for student record requests and the primary scribe for the degree auditing system, Banner Degree Works. The incumbent will manage and coordinate inquires made by email and phone, ensuring a timely response to all incoming requests. The Records Coordinator will implement approved changes to the student information system and degree auditing system and manage all communications related to student degree progress/completion.

Duties & Responsibilities

Under the supervision of the Associate Registrar, enter student data into Banner in a timely and efficient manner.

Provide responses to inquiries and requests by email, phone, or in-person, including but not limited to: enrollment verification, degree verification, transcripts, etc.

Facilitate communications with students regarding academic awards, standing, program completion via Banner Communication Management.

In coordination with the Commencement Planning Committee, develop and implement a communication plan for the Spring Commencement Ceremony.

Provide general one-stop support as appropriate to current and prospective students needing assistance with registration, admissions, and financial aid.

Under the supervision of the Associate Registrar, oversee all scribing tasks within Degree Works.

Assists with transfer credit evaluation, end of term processing, and diploma distribution.

Manage user access for Degree Works by processing requests, assigning roles, and maintaining up-to-date records of active and deactivated users.

Provide recommendations for policies and procedures related to the degree audit management and course exception tracking.

Collaborates closely with campus partners (e.g., advising, Registrar, Curriculum Committee) to maintain and verify the accuracy of degree plans.

Work with faculty and staff to resolve student degree audit issues. Process degree exceptions with appropriate Academic personnel as necessary.

Provide technical support within Degree Works to faculty-advisors and students by developing training materials and workshops.

Assist in the implementation, communication, coordination, and evaluation of upgrades or changes to the Degree Works system.

Maintain and preserve student academic records in accordance with all College, State, and Federal guidelines.

Additional duties as assigned.

Qualifications

Associate’s Degree or three to five years of experience in Records and Registration environment preferred.

Three to five years of experience Degree Works scribing.

Ability to work independently without supervision.

Ability to work well within an increasingly diverse environment.

Excellent written and verbal communication skills.

Excellent computer skills with a strong attention to detail and ability to process data accurately.

Ability to learn and process information quickly, accurately, and reliably.

Ability to maintain confidentiality of records and information.

Proficient understanding of all Federal and State regulations related to records management.

Proficiency working with relevant technologies, software, and systems (e.g. Banner, OnBase, DegreeWorks).

Salary & Benefits Information

The starting salary will be $25 per hour and will be determined by a variety of factors including experience, education, and training/skills and certification. The College offers a comprehensive benefits package that includes medical and dental insurance, short-and long-term disability, generous vacation, and sick leave, paid holidays, pre-tax flexible spending accounts, retirement plans, tax-deferred compensation, as well as employee and dependent tuition waivers. PSLF waivers offered.