Product Specialist I

Description

Who we are
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting news! We're looking for a Product Specialist I to join our Inside Sales Department. 

Working Schedule: 8:00AM - 5:00PM | Monday - Friday | Hybrid

Candidates must reside in the greater Grand Rapids area. 

$56,800 - $63,750

Requirements

Responsible for working with customers, Sales Reps, Regional Sales Managers, and fellow associates to provide technical support to accurately quote opportunities, sell chambers and deliver exceptional customer service. The Product Specialist I works to develop the product knowledge, quoting, and selling skills to effectively quote ENA & EC standard chambers. 

Essential Duties and Responsibilities 

· Processes quotations  and customer orders according to work instructions and ensures compliance with  ISO standards.

· Uses product knowledge to assist with  the quoting process and order reviews. 

· Provides Regional Sales Manager(s) and  Reps with product, job, and customer information.

· Interfaces with other departments  throughout ESPEC to provide and relay information as needed. 

· Utilizes the company  CRM system to generate quotes and ensure accuracy of the customer database.

· Follows up on quotes to make sure they are completed in a timely manner.

· Communicates with  the parent company (ESPEC Corp) and sister company (ESPEC Divisions EEG, ESH  and EET) as required. 

· Handles basic quote requests, performance calcs and custom options on standard chambers and ESPEC Corp chambers.

· Participates in ISO and quality process, as required.

· Coordinates Factory Acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.

· Other duties may be assigned.

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

· High school diploma or general education degree (GED) required.

· Bachelor’s  degree in related technical field preferred.

Skills and Experience

· 2 years of technical sales or customer service experience required.

· Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.

· Must be able to use an ERP and CRM system. 

· Ability to add, subtract, multiply, and divide required. 

· Knowledge of Business math required. 

· Technical, electrical or mechanical engineering experience preferred.

· Basic electrical and controls background (wiring, power requirements, control logic) and experience in CAD (2D and/or Solid Modeling) is preferred. 

Competencies 

To perform the job successfully, an individual should  demonstrate the following competencies: 

· Continuous Learning: Seeks feedback to improve  performance; pursues training and development opportunities; strives to  continuously build knowledge and skills; shares expertise with others. 

· Job Knowledge: Exhibits the ability to learn and  apply new skills; displays understanding of how the job relates to others;  uses resources effectively. 

· Use of Technology: Uses technology to increase  productivity.

· Problem Solving: Identifies and resolves problems in a  timely manner; works  well in group problem solving situations.

· Communications: Keeps others adequately informed;  selects and uses appropriate communication methods; keeps a positive attitude  and strives to deliver the best outcome in every situation.

· Teamwork: Gives and welcomes feedback; contributes to building a  positive team spirit; puts success of team above own interests; supports  everyone's efforts to succeed.

· Quality: Demonstrates accuracy and  thoroughness; monitors  own work to ensure quality.

· Quantity: Meets productivity standards; completes work in a timely  manner.

· Customer Service and Support: Provides excellent service before, during, and after the sale.

· Product Knowledge: Deep  understanding of the products or services being sold, including features,  benefits, and differentiators.

· Time Management and Organization: Manages time effectively to balance multiple tasks and  prioritize activities.

· Customer Insight and Market Awareness: Understands customer needs, preferences, and pain points, stays  informed about market trends and competitors.

Language Skills 

· Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the production shop.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

· Limited travel may be required.

· Regular physical attendance is required.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts (while out in the production shop).

· The noise level in the work environment is usually quiet.

Guiding Principles

To perform the job successfully, an individual will demonstrate the following Guiding Principles:

· Respect: Respect for people, cultures, and the environment.

· Improvement: Continuously improve work processes and seek innovation.

· Safety: Prioritize the safety of employees and customers. 

· Effective: Complete work in the most cost-effective and efficient way. 

· Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.

· Lawful: Adhere to laws in all locations where we work.

· Ownership: Take initiative, be accountable, and have a positive attitude.

· Urgency: Respond quickly and effectively to co-workers and customers.

· Delivery: Set clear expectations and delivers on promises.

· Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.