Vacuum Concierge - Hudsonville

Vacuum Concierge

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!

What can Tommy's offer you?

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence

Position Responsibilities:

• Provide proactive, friendly, and personalized service to guests, primarily in the vacuum area, ensuring an exceptional experience
• Greet every guest to build relationships, educate them on wash options, and drive sales of monthly wash packages and service upgrades
• Serve as a brand ambassador in the vacuum area by anticipating guest needs, assisting with vacuum use, and resolving concerns in real time
• Support fleet sales and business development efforts during slower periods or inclement weather, including outreach, lead generation, and relationship building
• Learn and operate all aspects of POS and LPR systems to support sales, guest check-in, and car wash operations as needed
• Monitor wash quality and overall guest satisfaction, taking ownership to address issues and elevate the experience
• Help maintain vacuum equipment and perform routine care as needed to ensure consistent, high-quality service
• Oversee property aesthetics with a focus on the vacuum area, ensuring a clean, organized, and welcoming environment
• Maintain cleanliness of the interior and exterior of the car wash and surrounding property
• Exceed guest expectations by delivering a concierge-level experience that drives loyalty and repeat visits
• Exemplify and uphold the WE OWN IT culture by taking ownership of guest relationships, sales results, and the overall success of the location

Position Qualifications & Candidate Attributes:

• Friendly and approachable demeanor
• Ability to greet customers warmly and make them feel valued
• Good communication skills for explaining services or answering questions
• Works well with other staff members
• Communicates effectively to keep workflow smooth
• Maintains a professional and upbeat attitude even during peak times
• Handles customer feedback gracefully
• Willing to work hard, build relationships and love people
• Set an example to all Team Members of working hard and doing your best
• Try your best every day and come with a winning attitude
• Understanding/Navigating Apps and technology
• Prior sales experience preferred
• Organized and Self-motivated

Supervisory Responsibility 

This position has no direct supervisory responsibilities. 

Position Type/Expected Hours of Work 

This position is may be part or full-time. On average, part-time team members will work 16-24 hours a week, while full-time team members will work 30-40 hours per week. This position requires weekend shifts.  

Work Environment 

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.  

Physical Demands 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. 

While performing the duties of this job, the team member must be able to:  

• Able to work in a fast pace environment  
• Able to move about inside the office to access file cabinets and office machinery, etc
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information 
• Able to move equipment weighing up to 30 pounds

• Able to work and commute in all weather conditions 
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

Travel 

Travel is not required for this position.  

Other Duties 

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.   

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.