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JOB SUMMARY:
The receptionist assists in managing the front office. The receptionist will also preform various office activities and receptionist duties and will report to the office manager.
DUTIES AND RESPONSIBILITIES:
- Demonstrates a high level of interpersonal and communication skills necessary to consistently receive and greet visitors, patients, and staff members in a professional manner.
- Performs necessary office duties.
- Answers and routes phone calls.Â
- Schedules patients, and enters pertinent information on the EHR.
- Greets and admits patients.
- Calls patients for various reasons, including missed appointments, appointment reminders, etc.
- Copies insurance cards and other required ID
- Accepts payments for co-pays, self-pay, etc.
- Maintain patient files, records, and other information.
- May do tickler call backs
- Verification of benefits for patients insurance
- May do prior authorizations
- Other duties as assigned.
QUALIFICATIONS:
- Education and/or Experience:Â High school diploma or general education degree (GED) and at least 1 year related experience and/or training.
- Language Skills: Ability to read and comprehend instructions, complete short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Bilingual is a plus.
- Mathematical Skills:Â Ability to perform mathematical skills necessary for medication administration, and other skills as needed.
- Reasoning Ability:Â Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Interpersonal skills: It is very important that the Receptionist have good people skills, be able to deal with patients in a kind, compassionate, manner. The Receptionist should be able to deal with unhappy patients or difficult situations, and always be professional and courteous.
PREREQUISITES:
Prefer 1 year reception or related experience although we will train on the job when necessary.
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