dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

The Cargo Service Agent provides operational and customer service support for airline cargo operations, ensuring the accurate processing of shipments, documentation,

customs reporting, flight preparation, and inventory management activities. The role contributes to the safe, compliant, and efficient movement of cargo while delivering high standards of service to airlines, customers, and other stakeholders.

Essential Duties and Responsibilities

Process cargo pick-up and delivery transactions, including driver check-in and documentation verification.
Receive, review, and process cargo bookings, shipment documentation, and operational reports.
Capture shipment data accurately and ensure timely updates in the cargo management system.
Prepare load plans, build manifests, and support flight departure activities.
Generate and submit customs and regulatory reports within prescribed deadlines.
Respond promptly to customer enquiries and provide shipment status updates.
Investigate and resolve shipment discrepancies, irregularities, and customer service issues.
Maintain organized records of cargo transactions, flight documentation, and regulatory filings.
Perform regular inventory checks and maintain accurate records of cargo shipments, operational equipment, and consumable materials.
Liaise with internal departments and external agencies to ensure smooth cargo operations.
Adhere to all safety, security, and company operational procedures.
Perform other duties as assigned by management in support of operational and business requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum one (1) year of experience in air cargo, logistics, or related environment preferred.
Strong attention to detail and commitment to data accuracy.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Strong interpersonal, verbal, and written communication skills.
Proficiency in Outlook and the ability to learn and use cargo management and operational systems.
Flexibility to work rotating shifts including nights, weekends, and holidays
Ability to work extended hours and overtime on short notice to meet operational requirements.
Must be legally authorized to work in the United States.
Must be able to obtain and maintain all required security clearances and Airport ID

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create an undue hardship for the Company.

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