dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

The Cargo Warehouse Agent is responsible for the safe, secure, and efficient handling of cargo within the warehouse operation on behalf of airline customers. The role performs cargo acceptance, storage, build-up, breakdown, and movement activities while ensuring compliance with company, airline, safety, security, and regulatory requirements. The Cargo Warehouse Agent supports the timely movement of cargo and contributes to the

achievement of operational and service objectives.

Essential Duties and Responsibilities

Receive, inspect, weigh, measure, store, build up, break down, and move cargo in accordance with company, airline, and regulatory requirements.
Load, unload, and transport cargo using approved equipment and safe handling procedures.
Verify cargo documentation against shipment markings, labels, and quantities to ensure accuracy and compliance.
Maintain warehouse organization and ensure cargo is stored securely and appropriately within designated locations.
Conduct routine inventory checks and report cargo discrepancies, damages, shortages, or irregularities.
Operate warehouse equipment and vehicles as authorized and in accordance with company procedures.
Comply with all applicable safety, security, customs, TSA, CBP, FAA, USDA, airline, and company requirements.
Maintain accurate operational records and complete required documentation and reports.
Coordinate effectively with supervisors, warehouse personnel, drivers, and other stakeholders to support efficient cargo operations.
Perform other duties as assigned by management in support of operational and business requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Previous experience in air cargo handling, warehouse operations, logistics, or a related environment preferred.
Ability to safely operate forklifts and other warehouse equipment
Ability to work safely and effectively in a fast-paced operational environment.
Strong attention to detail and ability to follow operational procedures and instructions.
Ability to work both independently and as part of a team.
Flexibility to work rotating shifts, including nights, weekends, and holidays, and extended hours as operationally required.
Must be legally authorized to work in the United States.
Must be able to obtain and maintain all required security clearances and Airport ID.
Ability to lift up to 70 pounds and stand or walk for extended periods.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create an undue hardship for the Company.

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