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Position Title: Tier 1 Help Desk Intern (Unpaid)
Company: Wellspire Medical Location: On-site Duration: 3-6 months Commitment: 20 hours
weekly
About Wellspire Medical
Wellspire Medical is committed to providing high-quality, compassionate healthcare to our
community. Our IT infrastructure is the backbone that allows our clinical and administrative
teams to focus on what matters most: patient care. We are seeking a motivated, tech-savvy
intern to join our support team and gain hands-on experience in a fast-paced medical
environment.
Role Overview
As a Tier 1 Help Desk Intern, you will serve as the first point of contact for staff seeking technical
assistance. This is an excellent opportunity to build a foundation in IT support, troubleshooting,
and professional communication while contributing to the operational efficiency of a healthcare
provider. You will gain exposure to real-world hardware, software, and networking challenges in
a professional setting.
Key Responsibilities
ā User Support: Act as the initial point of contact for incoming support requests via
phone, email, or in-person.
ā Hardware Troubleshooting: Assist with the setup, configuration, and basic
troubleshooting of office workstations, monitors, and peripherals.
ā Printer & Peripheral Support: Troubleshoot common printer issues, including
connectivity, paper jams, and driver installations.
ā Network & Connectivity: Provide initial diagnostics for minor networking issues,
including Wi-Fi connectivity problems and local area network (LAN) troubleshooting.
ā Software Support: Help staff with password resets, basic Microsoft Office/O365
questions, and navigating internal software applications.
ā Documentation: Maintain accurate records of support tickets, resolution steps, and
update internal knowledge base documentation as needed.
Qualifications
ā Academic Background: Currently enrolled in or a recent graduate of a Computer
Science, Information Technology, or other related degree program.
ā Technical Familiarity: Solid understanding of Windows operating systems.
ā Basic familiarity with office hardware (printers, scanners, docking stations).
ā Fundamental understanding of networking concepts (IP addresses, DHCP, Wi-Fi
troubleshooting).
ā Communication: Strong interpersonal skills with the ability to explain technical concepts
to non-technical staff in a clear, patient manner.
ā Professionalism: High level of integrity and comfort working in a medical environment
where HIPAA compliance and patient data privacy are paramount.
ā Problem-Solving: A proactive, "can-do" attitude and a desire to learn new technologies
quickly.
Why Join Us?
ā Close the Gap: Bridge the gap between academic theory and real world applications.
ā Hands-on Experience: Gain direct experience managing IT requests in a professional
office and clinical environment.
ā Mentorship: Work alongside experienced IT professionals who will provide guidance
and insight into the IT industry.
ā Skill Development: Build a portfolio of troubleshooting experiences that will bolster your
resume for future employment.
ā Impact: Directly support healthcare workers in their mission to provide care to the
community.
Note: This is an unpaid internship opportunity designed to provide academic and professional
development.
Learn more about this Employer on their Career Site
