Client Service Rep. (Hybrid- Long Island, NY)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

• Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
• Oversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirements.
• Serve as a trusted advisor to clients, providing day‑to‑day support, guidance, and proactive communication.
• Build strong, long‑term client relationships while identifying opportunities to enhance service value or extend contracts.
• Collaborate with account managers to highlight growth opportunities and support business development initiatives.
• Establish and maintain consistent processes to review service performance, generate reports, and capture client feedback.
• Assist with administrative and coordination tasks vital to ensuring seamless service operations.

• Experience in client service and/or account management with proven ability to manage client expectations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent problem‑solving skills, able to assess situations and provide effective solutions independently.
• Effective communicator with strong interpersonal skills and the ability to build trust and credibility.
• Results‑driven mindset with attention to detail and commitment to quality.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.