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Position Overview
The Customer Service Representative is responsible for delivering high-quality customer support by processing orders accurately, responding to customer inquiries, and assisting with issue resolution. This role serves as a key point of contact between customers, sales, and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience.
Essential Responsibilities
- Process a high volume of customer orders with a high degree of accuracy and attention to detail
- Provide direct support to Sales Representatives and internal teams to ensure customer needs are met
- Handle inbound and transferred calls through a multi-line phone system, addressing customer inquiries professionally
- Receive and enter customer orders into the system accurately and efficiently
- Respond to customer inquiries regarding products, pricing, delivery, and services
- Research and resolve customer issues, including billing discrepancies, order errors, and service concerns, or escalate as needed
- Serve as a liaison between customers, sales, operations, transportation, and other internal departments to ensure timely resolution of issues
- Provide accurate product and service information and follow up to ensure customer satisfaction
- Maintain consistent and timely communication with customers, including follow-up on open items and inquiries
- Assist with researching account discrepancies, including credits, returns, pricing issues, and adjustments
- Support coordination of deliveries, pickups, and routing-related inquiries as needed
- Maintain accurate records and documentation of customer interactions, transactions, and account activity
- Assist with processing credits, billing adjustments, and related documentation as needed
- Collaborate with internal departments to resolve customer concerns and improve service levels
- Support overall customer service operations and team objectives
- Perform other related duties as needed
Minimum Qualifications
- High school diploma or equivalent required
- 2 or more years of customer service, data entry, or administrative experience
- Experience handling a high volume of calls and/or order entry
- Strong attention to detail and accuracy in data entry
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to multitask and work in a fast-paced environment
- Basic problem-solving skills with the ability to research and resolve issues
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
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Preferred QualificationsÂ
- Experience in a foodservice distribution or related industry preferred
- Experience with order entry systems or ERP systems preferred
- Experience supporting billing, credits, or account reconciliation preferred
- Bilingual in Spanish or Italian preferred
- Must maintain a valid driver’s license (where applicable)
- Must be able to pass a background check, as required
Ferraro Foods is an equal opportunity employer.
Salary is commensurate with experience.
MON - FRI | 8:00 AM - 5:00 PM | Occasional Sundays
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