Front Office Manager, Full-Time

Job DetailsJob Location: HUNTINGTON BEACH, CA 92648Salary Range: $70,304.00 - $70,304.00 SalaryJob Shift: AnyJob Category: Hospitality - HotelWHAT YOU’LL DO - Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff. Monitors lobby traffic and makes staffing adjustments as required. - Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests. - Computes daily payroll schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. - Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgement. SOME OF YOUR RESPONSIBILIITES INCLUDE - Attends industry meetings and participates in industry organizations. - Participates in and maintains active community relations. - Participates in and ensures the hotel maintains active college relations. - Participates in corporate activities and meetings, as requested - Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts. - Frequently serves as the Manager On Duty. WHAT YOU BRING - Ability to perform critical analysis. - Ability to manage extensive amounts of information and provides constructive feedback/direction. - Excellent written skills sufficient to produce communications that properly reflects the Hilton image. - Excellent oral communication and presentation skills. - Considerable ability to listen effectively. - Ability to work effectively both independently and as a team. - Ability to delegate, manage and organize projects and establishes priorities consistent with hotel objectives. - Ability to effectively deal with guests and associates, some of whom will require high levels of patience, tact and diplomacy. - Ability to manage multiple projects, meet and work effectively under time and resource constraints. - Ability to effectively lead team of professionals. - Leadership experience; preferably 5 years or more.  - Hotel general management experience preferred.  - Proven track record of successes in achieving revenue and service objectives.  - Proven ability to recruit, motivate and train a team of professionals.  PHYSICAL REQUIREMENTS Physical Activity Frequency Sitting Rare Walking Constant Climbing Stairs Occasional Standing Constant Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Rare Lifting / Carrying (#Lbs) Frequent up to 20 pounds Travel Never YOUR JOURNEY TO SUCCESS STARTS HERE At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests.  The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. WHAT WE LOOK FOR Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE’RE DIFFERENT A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. BENEFITS At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. - Benefit eligibility on the first of the month following 30-days of employment. (Medical, Dental, Vision, Pet Insurance) - Access to Go Hilton team member travel program. - 401(k) or Roth 401(k) Retirement Plan with up to 4% company match. - Vacation accrual of three (3) weeks after completion of one year of employment. - Two (2) paid Recharge Days per quarter to improve work-life alignment & increase productivity. - Complimentary meals during working hours. - Complimentary parking during working hours. - Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes. - Engage in annual department appreciation celebrations & be eligible to be nominated for Leader of the Quarter/Year. One House, One Heart! Qualifications