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Description
As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues. The schedule for this position is Monday through Friday 8am-4:30pm EST onsite at our headquarters office in Melville, NY. The salary for this position is $60,000-$70,000.
Desired Skillset/ Experience
- Technical Support Experience: 2-5 Years (Preferred)
- Experience working with Azure (A plus)
- Experience working with Office 365 (Preferred)
- Experience working with SonicWall devices (Preferred)
- Experience working with HP Devices (Preferred)
- Ability to communicate effectively Â
- Ability to Prioritize multiple tasks effectively  Â
- Ability to work in a fast-paced environment Â
- Ability to work independently and in a team environment  Â
- Proven Experience as a?Technical?Support Analyst?or relevant position
- CompTIA A+ and Network+ will be required within 1 year of hire. Â
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable. Â
Requirements
- Provision and de-provision user accounts for employee on/offboarding Â
- Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, headsets Â
- Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality  Â
- Install and configure appropriate software and functions according to specifications  Â
- Ensure security and privacy of networks and computer systems Â
- Provide orientation and guidance to users on how to operate software and computer equipment  Â
- Organize and schedule diagnostic testing around employee availability to inhibit impact  Â
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
- Identify and document computer or network equipment warranty issues and communicate them internally.
- Act as a liaison between vendors and employees for open vendor support requests Â
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