Client Experience Specialist

OVERVIEW

We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, keeping the office running smoothly, or supporting our team behind the scenes.

RESPONSIBILITIES

Set the Standard for First Impressions

• Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence.

Bring Events to Life

• Assist with office events including holiday parties, team gatherings, and other special occasions.
• Arrange lunch and dinner reservations for client meetings, ensuring every detail is thoughtfully handled.

Keep the Office Running Smoothly

• Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms.
• Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner.
• Coordinate with building management on HVAC, reservations, facility issues, and special events.
• Manage mail, deliveries and shipping

Support Our Team

• Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings.
• Tracking office related expenses, utilizing our expense tracking software (Concur).
• Handle sensitive client, personnel, and firm information with the highest level of discretion

EDUCATION, EXPERIENCE AND SKILLS

• A bachelor's degree is preferred.
• 5+ years of experience in an administrative, office management, or client experience role.
• A genuine passion for delivering outstanding service and creating positive experiences.
• Exceptional organizational skills and keen attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

BENEFITS

• Full-time, on-site position based in our Huntsville, AL office.
• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plan.
• Generous paid time off to support work-life balance.
• A collaborative, supportive team that values your contributions every day.